Description
Position Overview Shipping Pilot (Fulfilled) is seeking an experienced, dependable Dock Lead to coordinate and actively participate in daily dock operations at our fulfillment warehouse in Strongsville, Ohio. This hands-on role is responsible for accurate inbound receiving, outbound shipment preparation, inventory movement, and maintaining an organized, safe, efficient dock environment. The ideal candidate brings strong shipping and receiving experience, takes initiative, resolves problems independently, and leads by example while working closely with warehouse leadership and team members. This position is located in Strongsville, OH and is Monday-Friday 8:30am-5pm.
Key Responsibilities:
Dock Operations & Coordination · Coordinate daily inbound receiving and outbound shipping activities, including unloading, inspection, verification, staging, and carrier pickups. · Verify incoming quantities and condition; identify, document, and resolve shipment discrepancies. · Ensure outgoing orders are accurately prepared, labeled, and ready for scheduled pickups. · Prioritize dock workflow and communicate shipment status, delays, and operational concerns to warehouse leadership.
Inventory Management & Accuracy · Process receiving, putaway, and inventory movements accurately in the warehouse management system (WMS). · Perform cycle counts, investigate discrepancies, and support inventory accuracy improvements. · Maintain proper product labeling, storage locations, and organized dock staging areas.
Team Coordination & Continuous Improvement · Provide day-to-day guidance and hands-on support to warehouse associates working on dock tasks. · Help train team members on receiving, shipping, equipment use, and standard operating procedures. · Identify bottlenecks, recommend practical process improvements, and take ownership of assigned daily priorities. · Work collaboratively with the Floor Manager and Operations Manager; this role is not responsible for broader personnel management.
Replenishment & Inventory Availability · Monitor and replenish picking locations to ensure continuous product availability and prevent fulfillment delays. · Coordinate inventory movement from bulk storage to picking locations based on operational needs and order demand. · Work with warehouse team members to identify and resolve inventory shortages. · Ensure replenishment activities and inventory movements are accurately recorded in the WMS.
Safety & Warehouse Organization · Operate forklifts, pallet jacks, and other material-handling equipment safely. · Maintain a clean, orderly dock; report damaged goods, hazards, and equipment issues promptly. · Assist with other warehouse duties as operational needs require.
Requirements
Required · At least 3 years of experience in warehouse operations, shipping and receiving, logistics, or a related field. · Working knowledge of inbound/outbound processes, inventory control, and shipment documentation. · Experience using warehouse management or inventory tracking systems. · Ability to operate material-handling equipment safely; forklift experience required. · Strong attention to detail, reliability, communication, and ability to prioritize work with limited supervision. Preferred · Experience coordinating work or training others in a warehouse setting. · Background in third-party logistics (3PL), fulfillment, or distribution operations. · Experience with freight shipments, carrier coordination, cycle counts, and discrepancy resolution. Physical Requirements · Ability to lift and move materials weighing up to 50 pounds, with or without reasonable accommodation. · Ability to stand, walk, bend, reach, and perform repetitive material-handling duties during the workday. · Ability to work safely in an active warehouse environment.