Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary:
The Re-Launch, Associate serves as a key point of contact for existing clients, ensuring the highest standards of service and professionalism. This role is responsible for guiding merchants through available service offerings via multiple communication channels, including chat, telephone, SMS, and task management systems. Core duties include scheduling appointments, setting expectations, and facilitating successful ownership transitions and system deployments. This position requires a thorough understanding of Shift4’s internal workflows and collaboration with cross-functional teams to efficiently resolve client needs. The Associate will develop proficiency with Shift4’s suite of POS products, with a focus on SkyTab POS, and assist in migrations from legacy systems.
Responsibilities
- Modify POS systems to support seamless implementation of the Advantage program.[Text Wrapping Break]
- Use checklists and task management tools to execute ownership changes for both legacy and SkyTab POS merchants.
- Assist onsite personnel with POS installations and legacy system migrations.
- Review and process POS orders and related accessories
- Coordinate and schedule ownership changes through phone, email, and SMS communication.
- Monitor and manage the case queue to ensure timely resolution.
- Accurately process POS orders to facilitate migrations from legacy systems to SkyTab POS.
- Perform basic menu programming and POS system configuration.
- Respond to inbound inquiries regarding ownership changes and equipment orders.
- Collaborate with internal teams to prioritize and resolve escalated client accounts
Qualifications
- Exceptional verbal and written communication skills with strong listening abilities.
- Professional, personable, and enthusiastic demeanor to enhance client experience.
- Superior attention to detail.
- Excellent time management and organizational skills.[Text Wrapping Break]
- Resourceful, self-motivated, and eager to learn.
- Strong analytical, reasoning, and problem-solving abilities.
- Bilingual proficiency in English and Spanish is advantageous but not required.
Education and Experience Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office and Google Workspace applications.
- Experience with hospitality POS devices preferred but not required.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.