Job Summary
If you are interested in bringing your skill and talent to a dynamic office in a growing community, we encourage you to apply for our Child Protection team.
Position may act as the first point of contact for unit specific walk-in clients and phone calls inquiring about human services programs. Using a person-centered inclusive approach this position may provide assistance in accessing, researching, program support, monitoring client services, assisting clients, navigating services, verification of program eligibility, and assist clients with the completion of applications and forms. As well as, directing clients to the appropriate worker, as needed, and providing general support to the assigned unit.
As a thriving organization fueled by people passionate about serving our community, Sherburne County strives to support and engage employees through investments in competitive compensation and equitable benefits; a culture that promotes physical and emotional wellbeing; opportunities for professional growth and a sense of honor and purpose.
Our Mission: The mission of Sherburne County Health and Human Services (SCHHS) is to promote and protect the health, safety, well-being, and self-sufficiency of Sherburne County residents.
Our Vision: It is the intent of the organization to provide human service programs to the residents of Sherburne County, designed to protect and enhance the lives of vulnerable populations (such as the developmentally disabled, children in need of protective services, vulnerable adults, mentally ill, and others).This position is located at the Government Center in Elk River, MN. Our regular business hours are Monday-Friday 8:00am-4:30pm, though the department provides staff with flexibility in effort to strive for a desired work/life balance. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life. If you are interested in bringing your skill and talent to a dynamic department in a growing community, we encourage you to apply for this great opportunity. Learn more about our workplace culture and a brief overview of our employee benefits.Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Essential Duties and Responsibilities The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Provide ICWA notification as required by MN and federal Statute for the Child Protection Investigation and Child Protection Case Management units.
- Assist in opening workgroups in SSIS for Child Protection Investigation.
- Assist in completing maltreatment summaries.
- Scan documents into Compass.
- Make referrals on behalf of the Social Workers.
- Gather relevant information for the purposes of filing a CHIPS petition.
- Run monthly reports.
- Assist workers with E-filing.
- Coordinate meetings and trainings.
- Assist Social Workers in follow-up tasks as it relates to a Family Assessment or Investigation or Child Protection Case Management.
- Summarize recorded interviews.
- Provide Back-up to centralized intake case aides and clerical duties, as needed.
- Attend team meetings and take notes as requested.
- Attend Family Group Conferences and take notes, when requested.
- Assist with maintaining records and reports.
- Meet with clients when needed to assist with basic tasks like applying for assistance.
- Track Administrative reviews and set up meetings.
- Back-up for social medical histories.
- Manage the on-call calendar and track on-call data.
- Be a back-up for arranging and supervising visits for children and families involved with child protection.
- Be a back up to coordinate and provide transportation for children for visitation, medical appointment, and school.
- Track Foster Care Candidacy information.
- Assist the public and clients with completing applications, forms, and other paperwork in order to obtain services.
- Provide community and agency resources and needed referrals when appropriate.
- Create client files in appropriate system with information gathered from program applications, interviews, court orders, and/or transfer information from other county agencies within compliance deadlines.
- Enter all required client data into appropriate system.
- Troubleshoot issues regarding inaccurate or inappropriate client information.
- Communicate with clients, family members, and community resources to coordinate and establish services.
- Provide routine instruction to clients about procedural questions regarding program requirements.
- Verify and maintain records and documentation regarding client eligibility for programs and services.
- Assist with coordinating and scheduling appointments for clients.
- Review case files to determine client compliance and completion of program requirements.
- Provide administrative and office support functions for supporting unit staff including developing and creating forms, reports and producing correspondence.
- Transporting clients to court, supervised visits, medical and mental health appointments, etc.
Minimum Qualifications An individual must meet the minimum qualifications as stated below to qualify for this position. High School Diploma/GED or equivalent education plus work experience and 1 year of relevant administrative, direct customer service with the public or human services work experience or equivalent education plus work experience. Preferred experience in a Federal, State, County, or City human services department. Valid MN driver's license. Supplemental Information Hours of Work This position is located in Elk River, MN, the Government Center regular business hours are Monday-Friday 8:00am-4:30pm. This position may also include some evenings. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life.
Hiring Salary Range: $24.68 – $29.64/hour
Interviews:Selected candidates will be notified via email November 24th and 25th to schedule 10-minute phone interviews on December 1st.
Union: Teamsters Physical Requirements and Work Environment Must be able to exert light physical effort in sedentary to light work. May involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 25 pounds). Must be able to operate office equipment, scanner, calculator, computer, and telephone system; requires manual and physical dexterity. Many hours of computer and phone related work. Hand eye coordination and visual acuity are necessary to work between paper documents and the computer monitor. 40% - 100% Inside Work* Work is normally performed in an office environment. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury in the office. This position is subject to moderate office noise levels. There is some mental stress involved resulting in inconvenience and frustration. May have required attendance at evening/off hour’s meetings or events. Direct contact with the public (supplying or seeking information) on specialized matters. Contact may include clients, co-workers, lead workers, management, hospitals and clinics, and other agencies. Work that requires direct service with client may include some disagreeable human interactions with clients who are angry, uncooperative, hostile or have mental illnesses. *This is typical, but subject to change depending on assigned unit and if duties include outreach.
Benefits
Sherburne County offers a comprehensive benefits package, including:
- Medical (employee, employee + spouse, employee + child(ren), or family coverage). Monthly premiums for Employee only coverage are covered 100% by the county.
- County Contributions to VEBA and HSA plans
- Employer paid $25,000 Term Life Policy
- Optional Benefits:
- Dental Insurance
- Vision Insurance
- Additional Supplemental Life Insurance for self, spouse and child(ren)
- Short-Term Disability
- Long-Term Disability
- Flexible Spending Accounts (Health Care Reimbursement and/or Dependent Care Reimbursement Account)
- Accident Insurance
- Critical Illness Insurance
- Hospital Care Insurance
- Deferred Compensation Plan
- Tuition Reimbursement
- Annual Paid Time Off accrual of 21 days to start, increasing up to a maximum of 33 days per year.
- 12 paid holidays
- Paid Parental Leave
- On-Site Well@Work Clinic available to Sherburne County Employees and Dependents covered under our plan.
- Employee Assistance Program (EAP)
- Public Employees Retirement (PERA):
Part-Time employees working less than 30 hours per week, Seasonal, Temporary and Interns are not eligible for benefits.