Scope of Position:
The Cafe Attendant is responsible for preparing and serving beverages and food items promptly and courteously, ensuring a high standard of quality, consistency, and guest satisfaction.
Primary Responsibilities:
• Warmly greet guests as they approach the lobby café, promote featured beverages and food items, and employ up-selling techniques to enhance guest experience and maximize revenue.
• Prepare branded coffee drinks according to specific brand guidelines and guest preferences.
• Create beverages requested by guests or servers following standard operating procedures, maintaining consistency and controlling costs through accurate measurements and ingredients.
• Maintain a clean, organized, and well-stocked work area, setting up the bar and back bar in accordance with company procedures to ensure operational efficiency.
• Monitor guest behavior and alcohol consumption to ensure responsible service; promptly notify management of any concerns regarding overconsumption or impaired guests.
• Verify guest identification when alcohol is requested, complying with all applicable state and local regulations for the sale and service of alcoholic beverages.
• Accurately manage inventory of liquor and branded coffee products, complete requisition forms, and store stock properly in accordance with company policies.
• Secure and account for assigned cash bank, ensuring accurate documentation and balancing of register drawers.
• Respond promptly and courteously to guest requests and follow up to ensure satisfaction and resolution of any issues.
• Maintain a professional appearance and demeanor at all times, in alignment with company dress and grooming standards.