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Added 3 days ago
Community Activation Coordinator - Remote GA
Sharecare Operating Company, Inc.
Remote, United States
Added 3 days ago
Rural Health Field Manager - Remote GA
Sharecare Operating Company, Inc.
Remote, United States
Added 3 days ago
Director of Rural Health Partnerships - Remote GA
Sharecare Operating Company, Inc.
Remote, United States
Added 3 days ago
Director of Rural Health Activation
Sharecare Operating Company, Inc.
Remote, United States
Added 3 days ago
On-Site ROI Specialist - Smithfield, VA
Sharecare Operating Company, Inc.
Riverside Smithfield Hospital Smithfield, VA
Added 4 days ago
Care Advisor - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 4 days ago
Data Entry Specialist - Medical Records (Remote)
Sharecare Operating Company, Inc.
Remote, United States
Added 4 days ago
ROI Medical Records Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 4 days ago
On-Site Customer Service Representative - Savannah, GA
Sharecare Operating Company, Inc.
Optim Orthopedics Savannah, GA
Added 11 days ago
ROI Medical Records Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 11 days ago
ROI Medical Records Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 11 days ago
ROI Medical Records Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 11 days ago
On-Site ROI Medical Records Specialist - Cedar Park, TX
Sharecare Operating Company, Inc.
Cedar Park Regional Medical Center Cedar Park, TX · Cedar Park, TX
Added 11 days ago
ROI Medical Records Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 12 days ago
AI Engineer- Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 18 days ago
ROI Medical Records Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 19 days ago
Quality Control Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 19 days ago
ROI Support Specialist - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 24 days ago
Customer Service Representative - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 24 days ago
SO
On-Site ROI Medical Records Specialist - Providence, RI
Sharecare Operating Company, Inc.
Rhode Island Hospital Providence, RI · Providence, RI
- $20 USD / hour
Added 24 days ago
Customer Service Representative - Remote
Sharecare Operating Company, Inc.
Remote, United States
Added 24 days ago
On-Site ROI Medical Records Specialist - Athens, AL
Sharecare Operating Company, Inc.
Athens-Limestone Hospital Athens, AL
Added 24 days ago
SO
On-Site Customer Service Representative - Mission Viejo, CA
Sharecare Operating Company, Inc.
Mission Hospital Radiology Mission Viejo, CA
- $24 USD / hour
Added 24 days ago
On-Site Customer Service Representative - Milwaukee, WI
Sharecare Operating Company, Inc.
Inc Milwaukee, WI · Milwaukee, WI
Added 24 days ago
SO
On-Site Customer Service Representative - Fullerton, CA
Sharecare Operating Company, Inc.
Fullerton, CA
- $24 USD / hour

Sharecare Operating Company, Inc.

Customer Service Representative - Remote

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company’s free AI health app, helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store, Google Play, and the web. To learn more, visit sharecare.com.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Essential Job Functions:

Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about Sharecare programs and services.
Escalate issues internally and follow up on escalated issues.

Qualifications:

High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
Must have medical records experience and knowledge of key elements of a valid ROI request
Understanding of HIPAA regulations preferred
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment
Bilingual in Spanish and English preferred

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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More about this job

Skills

Customer service
Health records management
Pharmaceutical products
Corporate social responsibility
Troubleshooting
Document evidence
Communication skills
Microsoft Word
Microsoft Outlook
Bilingualism

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