SALES MANAGER
Hampton Inn Stockton | Hampton Inn Patterson Stockton & Patterson, California Pay Range: $25–$28 per hour Position Type: Hourly, Non-Exempt Reports To: General Manager Travel: Required for outside sales calls, client meetings, and community events
ABOUT THE OPPORTUNITY
We are seeking a motivated, results-driven Sales Manager to drive revenue growth, develop new business opportunities, and strengthen client relationships for our Hampton Inn properties in Stockton and Patterson, California. Reporting directly to the General Manager, this position is responsible for proactively generating new business, maintaining existing accounts, conducting outside sales calls, and supporting the hotel's occupancy, average daily rate (ADR), and revenue per available room (RevPAR) goals. The ideal candidate is a self-motivated sales professional who takes initiative, builds meaningful business relationships, and consistently follows through on commitments. You should be comfortable working independently, actively prospecting for new business, and collaborating with hotel leadership and operations teams to achieve measurable results. This is a hands-on sales position requiring regular travel throughout the local markets to meet prospective clients, develop business partnerships, and represent our hotels within the community.
WHAT YOU'LL DO
Sales Development & Revenue Growth
- Proactively identify, prospect, solicit, and secure new business opportunities to increase hotel room revenue and market share.
- Conduct regular outside sales calls, client visits, business development meetings, and prospecting activities throughout the assigned markets.
- Build and maintain relationships with local businesses, corporate accounts, travel coordinators, organizations, and group clients.
- Develop new accounts while growing production from existing clients and business partners.
- Support established occupancy, ADR, RevPAR, and overall revenue goals through consistent sales activity.
- Identify new demand generators, business opportunities, and potential revenue streams.
- Coordinate hotel site inspections, client presentations, property tours, and familiarization visits.
- Assist in developing promotional offers, negotiated business opportunities, and targeted sales initiatives.
Account Management & Client Relations
- Maintain positive, professional relationships with existing clients and prospective business partners.
- Respond promptly to incoming sales inquiries, telephone calls, emails, requests for proposals, and business leads.
- Prepare accurate sales proposals, client correspondence, and booking agreements in accordance with hotel procedures.
- Maintain consistent follow-up with prospective clients to convert sales opportunities into confirmed business.
- Develop relationships with in-house business travelers and repeat guests to identify future travel needs and potential corporate accounts.
- Coordinate with the Front Office and other hotel departments to ensure group reservations, client expectations, and special arrangements are communicated effectively.
- Address client concerns professionally and partner with hotel leadership to resolve service-related issues.
Sales Performance & Accountability
- Maintain an organized sales pipeline reflecting prospecting activity, pending opportunities, existing accounts, and confirmed business.
- Complete accurate weekly sales activity reports, including outside sales calls, new leads, follow-up activities, and business production.
- Provide regular sales updates and performance reports to the General Manager.
- Track sales opportunities and maintain accurate client records within designated hotel and brand sales systems.
- Monitor local market conditions, competitor activity, and business trends to identify opportunities for additional revenue.
- Participate in sales planning, revenue strategy discussions, and the development of action plans to improve performance.
- Demonstrate ownership of assigned sales goals, responsibilities, deadlines, and follow-through.
- Maintain effective communication with hotel leadership regarding sales opportunities, challenges, and results.
Community Engagement & Brand Representation
- Establish and maintain professional relationships with local businesses, chambers of commerce, civic organizations, and community partners.
- Represent the hotels at networking events, business functions, community meetings, and sales-related activities.
- Identify community events, local developments, and business opportunities that may generate additional hotel demand.
- Maintain a professional and visible presence throughout the hotels and within the surrounding business communities.
- Promote a positive hotel image through professionalism, responsiveness, relationship building, and outstanding customer service.
- Support brand-approved marketing initiatives and promotional activities in coordination with hotel leadership.
Hotel Operations & Teamwork
- Work closely with the General Manager and hotel operations teams to support revenue objectives and guest satisfaction.
- Maintain thorough knowledge of hotel room types, amenities, services, meeting space, and local attractions.
- Communicate group arrivals, client commitments, special requests, and relevant booking details to appropriate departments.
- Support guest satisfaction by ensuring sales commitments are realistic, accurately communicated, and properly followed through.
- Follow Hilton brand standards, company policies, sales procedures, and established operational expectations.
- Attend required training, meetings, and sales events and perform related job duties as assigned by management.
WHAT WE'RE LOOKING FOR
The successful candidate should have:
- A minimum of two (2) years of hospitality sales experience preferred, with previous hotel sales experience strongly preferred.
- Experience developing new business, conducting outside sales calls, and maintaining productive client relationships.
- Familiarity with hotel sales strategies, corporate accounts, group business, and revenue performance measurements.
- Experience with Hilton brand systems and hotel sales tools preferred.
- Strong communication, negotiation, presentation, and relationship-building skills.
- Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.
- A proactive, self-motivated approach with the ability to work independently and achieve established goals.
- Strong customer service skills and a professional appearance and demeanor.
- Proficiency in Microsoft Office, email, internet research, and electronic sales tracking systems.
- The ability to collaborate effectively with hotel leadership, operations teams, clients, and community partners.
- Sound judgment, initiative, problem-solving skills, and the ability to maintain effective performance under pressure.
- Reliable transportation and the ability to travel locally for required outside sales activities.
SCHEDULE & OPERATING EXPECTATIONS
Hotels operate 24 hours a day, 7 days a week, 365 days a year. This position requires flexibility in scheduling and assignments based on hotel business needs.
- Regular local travel is required to conduct outside sales calls, attend client meetings, and participate in business development activities.
- Availability to attend occasional evening or weekend networking events, client functions, and hotel-related activities.
- Ability to coordinate sales responsibilities and business development activities between Hampton Inn Stockton and Hampton Inn Patterson.
- Consistent completion of assigned prospecting activities, sales reporting, account follow-up, and established performance expectations.
- Participation in mandatory company and brand training, sales meetings, and professional development activities.
- Compliance with company attendance, timekeeping, travel, and scheduling policies.
All required work-related travel and hours worked will be handled in accordance with applicable company policies and California law.
PHYSICAL & WORK ENVIRONMENT
This position involves a combination of hotel-based sales activities, administrative responsibilities, client meetings, and outside sales calls. Duties include sitting, standing, walking throughout the hotel, conducting property tours, using computers and office equipment, and traveling to off-site business locations. The position may occasionally require bending, reaching, climbing stairs, and lifting or carrying items weighing up to 25 pounds. Work may take place in indoor and outdoor environments, including hotel properties, business offices, and community event locations. Reasonable accommodations will be provided in accordance with applicable law.
COMPENSATION & BENEFITS
Pay Range: $25–$28 per hour
- Health, Dental & Vision Insurance
- Paid Sick Leave, Vacation & Holiday Pay
- 401(k) with Company Match
- Life & AD&D Insurance
- Employee Hotel Discounts
- Career Growth Opportunities
Plus other great benefits and perks! Compensation is based on experience, qualifications, and job-related skills. Benefits are subject to applicable eligibility requirements, plan terms, and company policies. This is an hourly, non-exempt position eligible for overtime compensation in accordance with applicable law.
JOIN OUR TEAM
If you are a motivated sales professional who enjoys building relationships, developing new business, and making a measurable impact on hotel performance, we encourage you to apply. We are looking for someone who takes ownership of results, follows through on commitments, and understands that successful hotel sales are built on consistent effort, strong relationships, and exceptional service. Join our Hampton Inn Stockton and Hampton Inn Patterson teams and help us strengthen our presence in the local business community while creating new opportunities for continued growth. We are an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.