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Added 9 hours ago
Service Manager
Service Pros Installation Group, Inc
Arbutus, MD
Added 1 day ago
Installation Coordinator
Service Pros Installation Group, Inc
Weslaco, TX
Schedule: Day shift
Added 5 days ago
Measurement Technician (Flooring Estimator) - 1099-Subcontractor
Service Pros Installation Group, INC
Boone, NC
Added 13 days ago
Installation Coordinator
Service Pros Installation Group, Inc
Syracuse, NY
Schedule: Day shift
Added 13 days ago
Service Manager
Service Pros Installation Group, Inc
Henrico, VA
Added 13 days ago
Installation Coordinator
Service Pros Installation Group, Inc
Henrico, VA
Schedule: Day shift
Added 14 days ago
Measurement Technician (Flooring Estimator) - Subcontractor
Service Pros Installation Group, INC
Franklin, NC
Added 15 days ago
Measurement Technician (flooring estimator) - Subcontractor
Service Pros Installation Group, INC
Forrest City, SC
Added 19 days ago
Installation Coordinator
Service Pros Installation Group, Inc
Knoxville, TN
Schedule: Day shift
Added 25 days ago
Production Specialist (Full- Time)
Service Pros Installation Group, Inc.
Remote, United States
Added 28 days ago
SP
Part-Time Measurement Technician (flooring estimator) - Subcontractor
Service Pros Installation Group, INC
Hibbing, MN
- Part-time
Added 28 days ago
Flooring Estimator (Measurement Technician) - 1099-Subcontractor
Service Pros Installation Group, INC
Franklin, NC
Added 29 days ago
Flooring Installer - Subcontractor (1099-subcontractor)
Service Pros Installation Group, INC
Chattanooga, TN
· Must have reliable transportation (preferably a truck or van) · · Must have your own tools
Added 29 days ago
Flooring Installer - 1099 Subcontractor
Service Pros Installation Group, INC
Wichita Falls, TX
Added 29 days ago
Carpet Floor Installer - Subcontractor
Service Pros Installation Group, INC
Amarillo, TX
Added 29 days ago
Carpet Installer - Subcontractor
Service Pros Installation Group, INC
Fort Walton Beach, FL
· Must have reliable transportation (preferably a truck or van) · · Must have your own tools
Added 29 days ago
Tile Flooring Installer - 1099-Subcontractor
Service Pros Installation Group, INC
Baltimore, MD
· Must have reliable transportation (preferably a truck or van) · · Must have your own tools
Added 29 days ago
SP
Part-Time Measurement Technician (Flooring Estimator) - 1099-Subcontractor
Service Pros Installation Group, INC
Hornell, NY
- Part-time
Added 29 days ago
SP
Part-Time Flooring Estimator (Measurement Technician) - Subcontractor
Service Pros Installation Group, INC
Charleston, WV
- Part-time
Added 29 days ago
Measurement Technician (Flooring Estimator)- 1099-Subcontractor
Service Pros Installation Group, INC
Kaufman, TX
Added 29 days ago
Measurement Technician (Flooring Estimator) - Subcontractor
Service Pros Installation Group, INC
Prince George, VA
Added 29 days ago
Tile Flooring Installer - 1099 Subcontractor
Service Pros Installation Group, INC
Mobile, AL
· Must have reliable transportation (preferably a truck or van) · · Must have your own tools
Added 29 days ago
Tile Flooring Installer - 1099-Subcontractor
Service Pros Installation Group, INC
HAGERSTOWN, MD
Added 29 days ago
LVP Flooring Installer - 1099 Subcontractor
Service Pros Installation Group, INC
Paducah, KY
Added 29 days ago
LVP Flooring Installer - 1099 Subcontractor
Service Pros Installation Group, INC
Lexington, KY

Service Pros Installation Group, Inc

Service Manager

Arbutus, MD, United States

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Job details

Experience: 1-2 years of customer service management experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission We provide exceptional customer experiences through our passion for serving others.

Our Vision We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values Stewardship People Integrity Growth

Summary:

The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in-house team and delivering customer satisfaction while managing and nurturing relationships with Lowe’s.

Key Responsibilities:

Oversee day-to-day functions of the Installation Coordinator Team.
In-store (Lowe’s) support, engagement, focused on sales and education.
Engagement in the Lowe’s Executive/VIP Program.
Ensure high-quality installations, that exceed customer expectations.
Maintain excellent customer satisfaction scores.
Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
Manage relationships, negotiate pricing, and authorize payments for services.
Analyze job profit margins and make informed decisions.
Resolve escalated customer issues and conduct site visits when necessary.
Provide guidance to installers and customers on installation and products.

Requirements

Qualifications

High school diploma or equivalent (GED)
1-2 years of customer service management experience.
3 or more years of flooring experience is preferred.
Ability to collaborate in a team.
Strong problem-solving abilities.
Commitment to ethical conduct and professionalism.

Physical Demands:

Sit for extended periods.
Reach, bend, kneel, and handle materials.
Lift and carry up to 75lbs.
Operate a forklift and handle materials.
Specific vision abilities required.

Work Environment:

Mostly quiet, indoor office space.
Occasional time in non-climate-controlled areas.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Sales
Customer service
Warehouse operations
Problem solving
Tolerate sitting for long periods
Operate forklift

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