About Service Management Group (SMG)
Delivering the future of Unified Experience Management®
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Remote-First Organization
- Founded
- 1991
- Company type
- Privately Held
- Company profile name
- SMG - Service Management Group
SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software with a service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.
Specialties
- Employee Engagement
- Brand Research
- Customer Experience
- Employee Experience
- Experience Management
- Enterprise Experience Management
- Customer Experience Management
- CX
- XM
- CEM
- Customer Feedback Management
- #restaurantexperience
- #retailexperience
- #brandexperience
- and Unified Experience Management
Company locations
Remote-First Organization , US
Locations listed on the company profile. These may include offices outside the United States, and not every location is hiring.
On LinkedIn
- Followers
- 127,238
- People linked to this company
- 601
People who list this company on LinkedIn, not a verified employee count. Figures reflect the saved company profile.
Explore the company
Employer category
Other employer
Estimated from the company profile. This category has not been confirmed by the employer.