Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.
POSITION SUMMARY
Responsible for assisting providers with patient care, clerical, environmental and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic. Works under direction of more senior clinical staff to learn and develop skills. Escalates issues to Lead Medical Assistant or Clinical Manager. Job Duties & Responsibilities
- Patient Care: Greet patients, take medical histories, and explain procedures.
- Vitals Management: Measure and record vital signs like blood pressure, heart rate, temperature, and respiration rate.
- Procedures: Assist physicians during examinations and procedures.
- Sterilization: Sterilize medical instruments and maintain exam room sanitation.
- Office Procedures: Schedule patient appointments, manage phone lines and faxes, check in-basket messages
- Records Management: Update and maintain electronic health records (EHR) and patient files.
- Work cohesively with other back-office staff, train/shadow as needed
- Other duties as assigned
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum Education (or substitute experience) required:
- High School degree or GED, Bachelor’s degree (preferred)
- Successful completion of Medical Assistant course work or 2 years medical office experience
- Current BCLS (Basic Critical Life Support) certification
Skills required:
- Bilingual: English/Spanish - preferred
- Skill in performing tasks required and appropriate use of instruments and equipment
- Appropriate grammar and scribing skills
- Understanding of patient education needs and ability to provide education
- EPIC knowledge preferred
- Time management
- Good judgment and decision making
Knowledge:
- Knowledge of healthcare field and medical specialty
- Knowledge of specific assisting tasks related to particular medical specialty
- Knowledge of information that must be conveyed to patients and families
- Knowledge of current aseptic and sterile techniques
Abilities:
- Ability to learn and retain information regarding patient care procedures
- Ability to project a pleasant and professional image
- Ability to assess, plan, prioritize and complete delegated tasks
- Ability to demonstrate compassion and caring in dealing with others
- Ability to coordinate patient care with team members and other appropriate departments
- Minimum one (1) year experience in computerized appointment scheduling.
- Two years medical clerical experience preferred. Good communication and language skills required.
- Computer competency: Ability to type 40 wpm, use standard office equipment and be computer literate.
- Interpersonal: Client oriented. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations, which include functional trust, positive feedback, and constructive criticism. Good communication skills: oral and written.
- Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.