About Sensys Gatso Sensys Gatso USA is part of the Sensys Gatso Group, a Swedish publicly listed company that is celebrating over 60 years in traffic safety. Sensys Gatso has a global footprint that extends to over 50,000 installations in 60 countries. Our services are based on innovative hardware, unique software and tailor-made solutions, on a foundation of industry leading support and maintenance. We are firmly committed to improving traffic safety, in close cooperation with our clients. Our mission is to save lives by positively changing driving behaviors.
The Role The Implementation Manager is responsible for leading end-to-end client implementations from sales handovers through deployment, go-live, and transition to live operations. Serving as the primary internal and external point of contact, this role ensures implementations are delivered on time, within budget, and in accordance with contractual commitments and customer requirements. The position requires strong project management, customer relationship management, cross-functional leadership, and execution capabilities to drive successful implementation outcomes, customer satisfaction, and operational efficiency.
Skills and Responsibilities
- Lead end-to-end implementations, including project initiation, planning, execution, deployment, go-live, and transition to operations.
- Serve as the primary point of contact for customers and internal stakeholders, ensuring proactive communication, expectation management, and customer satisfaction.
- Coordinate cross-functional teams, including Sales, Account Management, Engineering, Construction Management, Field Operations, Back-Office Operations, and Customer Success, to achieve implementation objectives.
- Develop and manage project plans, schedules, milestones, deliverables, resource requirements, and implementation dependencies.
- Ensure project delivery aligns with contractual commitments, customer requirements, approved scope, timelines, and budgets.
- Monitor project financials, implementation costs, forecasts, and actual-versus-estimated performance.
- Maintain project status reports, dashboards, RAID logs, and implementation documentation, providing timely visibility to customers, stakeholders, and leadership.
- Proactively identify and manage risks, issues, dependencies, and scope changes, driving mitigation, resolution, and escalation through closure.
- Lead customer and internal project meetings, facilitate stakeholder alignment, and drive accountability across geographically distributed teams.
- Ensure implementation readiness, customer acceptance, successful go-live, and seamless transition to ongoing operations.
- Identify opportunities to improve implementation processes, project governance, delivery efficiency, and customer experience.
- Perform other duties as assigned and travel as required to support customer and implementation activities.
Qualifications
- Bachelor's degree.
- Minimum 5 years of project management, implementation management, or operations experience.
- Demonstrated experience in customer relationship management, stakeholder communication, analytical, organizational, and problem-solving skills.
- Experience developing project plans, schedules, status reports, dashboards, and financial tracking.
- Proficiency with Microsoft Office, Google Workspace, and project management tools.
- Ability to independently manage multiple projects, shift priorities, and competing deadlines in a fast-paced environment.
- Demonstrated ability to lead, influence, and drive accountability across teams.
Work Environment
- Ability to travel, sometimes on short notice, for customer meetings
- Dedicated home office space that allows a professional setting for virtual meetings
- Flexibility to work outside regular business hours when required to meet deadlines or resolve urgent implementation issues
Benefits
- Competitive base salary with an incentive plan
- 401k with employer match
- Holidays and paid time off
- Medical, dental, and vision plans Sensys Gatso is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.