About Securitas USA Securitas Security Services USA, Inc. is a global leader in protective services, providing integrated security solutions through technology, people, and expertise. Our mission is to help make your world a safer place by delivering customized security solutions that protect people, property, and assets. Through our commitment to integrity, vigilance, and helpfulness, we create meaningful career opportunities while serving clients across a diverse range of industries. Position: CCTV Surveillance Security Officer Location: Charlotte, NC Compensation: $19.00 per hour. Compensation is based on experience, qualifications, and applicable market factors. Comprehensive benefits may be available for eligible employees. What You'll Do As a CCTV Security Officer, you will be responsible for monitoring live video surveillance systems and responding to security-related events within a Security Operations Center (SOC) environment. This position serves as a critical point of contact for clients, field personnel, and emergency responders while helping ensure the safety of people, property, and business operations. The ideal candidate is detail-oriented, customer-focused, and able to remain calm while managing multiple priorities in a fast-paced environment.
- Monitor live surveillance cameras and security systems for multiple client locations.
- Observe, identify, and report suspicious activity, safety concerns, or security incidents in accordance with established procedures.
- Respond to alarms, access control events, intrusion detections, emergency situations, and other security-related notifications.
- Evaluate incidents and determine the appropriate response based on site-specific post orders and protocols.
- Coordinate communications between clients, field personnel, law enforcement, emergency responders, and internal stakeholders.
- Document incidents and maintain detailed, accurate event logs and incident reports.
- Provide updates and status information throughout active incidents.
- Maintain and update client contact information, alarm procedures, and operational databases.
- Assist in testing and evaluating new security technologies and operational processes.
- Support departmental productivity and quality standards.
- Perform customer service-related functions, including inbound and outbound call handling.
- Assist with special projects and additional duties as assigned.
Who You Are
An ideal candidate brings:
- Strong attention to detail and the ability to maintain focus while monitoring surveillance systems for extended periods.
- Excellent verbal and written communication skills.
- Strong customer service orientation and professional demeanor.
- Sound judgment and the ability to make decisions under pressure.
- Ability to remain calm and effective during critical incidents and emergency situations.
- Strong organizational and time-management skills.
- Ability to multitask while accurately documenting events in real time.
Required Qualifications
- High School Diploma or GED required.
- Ability to communicate effectively in English, both verbally and in writing.
- Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
- Ability to type a minimum of 25 words per minute.
- Minimum of one year of customer service, administrative, security, call center, or related experience.
- Ability to work in a 24/7 operational environment, including evenings, weekends, overnight shifts, and holidays as needed.
- Ability to successfully pass required background screening and pre-employment requirements.
Experience That Sets You Apart
- Previous CCTV monitoring or Security Operations Center (SOC) experience.
- Security, law enforcement, military, dispatch, or emergency communications background.
- Call center or customer service experience in a fast-paced environment.
- Experience monitoring alarms, access control systems, or video surveillance platforms.
- Familiarity with incident reporting and emergency response procedures.
- Experience working in regulated or high-security environments.
Why You Would Want to Join the Team
- Become part of a global leader in security services and technology-driven protection solutions.
- Gain valuable experience in Security Operations Center and surveillance environments.
- Develop skills in incident management, emergency response, and security technology.
- Work in a mission-critical role helping protect people, property, and business operations.
- Access opportunities for career advancement within a growing organization.
- Receive ongoing training and professional development opportunities.
- Enjoy a collaborative environment focused on safety, service excellence, and operational success.
Make an Impact at Securitas USA
Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.
Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.