GSOC Manager Position Summary
The GSOC Manager is responsible for the technology, personnel, and overall performance of the company’s 24/7 Global Security Operations Center.
This role combines enterprise IT and electronic security technology, GSOC operations management, and client-facing business development. The GSOC Manager ensures critical systems remain secure, reliable, scalable, and continuously available while leading GSOC personnel and supporting the growth of technology-enabled security services.
The GSOC Manager reports directly to the Company President and directly supervises GSOC Supervisors and Operators.
Key Responsibilities
Technology & Systems
- Manage enterprise video management systems, access control platforms, IP cameras, NVRs, biometric devices, alarms, and related security technologies.
- Administer Windows Server, Active Directory/Entra ID, Microsoft 365, VMware/Hyper-V, SaaS platforms, backups, and related infrastructure.
- Manage network connectivity, VPNs, firewalls, Intrusion Detection/Prevention Systems (IDS/IPS), secure file transmission, endpoint protection, patching, and cybersecurity controls.
- Optimize network performance and data paths for high-bandwidth video traffic and large-scale video storage.
- Monitor system uptime, performance, storage capacity, network health, and vulnerabilities.
- Support integration of new client locations, cameras, access control systems, alarms, and related technologies into the GSOC.
- Develop PowerShell, Python, or similar automation for user provisioning, system health monitoring, and bulk device configuration.
- Evaluate and recommend technology improvements that enhance reliability, capability, efficiency, or client value.
GSOC Operations & Leadership
- Manage, supervise, schedule, coach, and develop GSOC Supervisors and Operators.
- Maintain 24/7 staffing, operational readiness, and compliance with company procedures and client requirements.
- Direct daily GSOC activities, priorities, assignments, incident response, and escalation.
- Oversee incident communications, reporting, documentation, and coordination with field operations and client representatives.
- Develop and maintain SOPs, escalation protocols, contingency plans, and quality-control processes.
- Establish performance standards and hold personnel accountable for operational and client requirements.
- Maintain business continuity plans for technology failures, network disruptions, power outages, staffing shortages, and other operational interruptions.
Client & Business Development
- Serve as the GSOC technical and operational subject-matter expert during client meetings, presentations, site visits, and demonstrations.
- Identify client security needs and help develop practical technology and monitoring solutions.
- Support proposals, scopes of work, technical presentations, pricing discussions, and implementation planning.
- Identify opportunities to expand GSOC, remote monitoring, video, access control, alarm, and related services with existing and prospective clients.
- Clearly communicate technical capabilities and business value to both technical and nontechnical audiences.
Authority
The GSOC Manager has day-to-day authority over:
- GSOC staffing, scheduling, assignments, and operational priorities.
- Direction of GSOC personnel during routine operations and critical incidents.
- Immediate operational actions necessary to protect personnel, client assets, systems, and continuity of operations.
- Routine system configurations, access permissions, maintenance activities, and technology changes within established company policies and standards.
- Enforcement of GSOC procedures, performance expectations, and client requirements.
- Recommendations regarding hiring, training, corrective action, technology investments, and service improvements.
- Escalation of significant incidents, outages, cybersecurity concerns, staffing deficiencies, and client-impacting issues.
Qualifications
- 3–5+ years of experience in system administration, network operations, enterprise IT, electronic security technology, GSOC operations, or a related field.
- Strong experience with enterprise VMS, access control, IP cameras, NVRs, biometric systems, video storage, alarms, and related security technologies.
- Proficiency with Windows Server, Active Directory/Entra ID, Microsoft 365, virtualization, networking, firewalls, VPNs, backup management, SaaS administration, and enterprise security controls.
- Demonstrated supervisory or management experience.
- Strong troubleshooting, communication, presentation, and client-facing skills.
- Ability to manage multiple priorities in a 24/7 security environment.
Preferred
- Experience managing or working in a GSOC, SOC, command center, or similar mission-critical environment.
- Experience supporting client presentations, demonstrations, proposals, sales, or business development.
- Functional PowerShell or Python scripting capability.
- Bachelor’s degree in IT, Computer Science, Cybersecurity, Security Management, or related field, or equivalent experience.
- Relevant certifications such as Azure Administrator, Security+, Network+, CCNA, VMware, ASIS CPP/PSP/APP, or major VMS/access control certifications.
Core Competencies
- Tech Savvy – Applies technology to improve GSOC capability, reliability, and client solutions.
- Manages Complexity – Effectively manages multiple systems, incidents, priorities, and client requirements.
- Directs Work – Sets priorities, assigns responsibilities, and maintains operational control.
- Ensures Accountability – Holds personnel accountable for standards, performance, procedures, and client commitments.
- Communicates Effectively – Communicates clearly with employees, executives, clients, and technical personnel.
- Customer Focus – Understands client needs and develops solutions that create value.
- Persuades – Effectively presents solutions and gains support from clients, prospects, and internal stakeholders.