📦✨ Customer Experience Coordinator
Do you love helping people, juggling details like a pro, and being the calm voice when life gets a little chaotic? If customer service is your superpower and you thrive in a fast‑paced, people‑first environment, we want you on our team.
Every move has a story-and you'll be the trusted guide helping customers through theirs.
🚀 What You'll Be Doing
No two days are the same, but here's what you can expect:
- Be the friendly first voice customers hear by running introductory and pre‑move counseling calls
- Manage all pre‑move and day‑of‑move communication with customers
- Keep customers informed, calm, and confident through clear phone and email communication
- Handle day‑to‑day customer service needs like a champ
- Maintain detailed, accurate move notes and records across multiple systems
- Process customer files to ensure smooth moves and positive revenue
- Jump in to support teammates whenever needed (teamwork makes the dream work!)
- Stay curious-learn, grow, and help others grow along the way
- Tackle other tasks that help keep operations running smoothly
💡 The Skills That Make You Shine
You're probably a great fit if you:
- Communicate clearly and professionally-both written and verbal
- Genuinely enjoy helping customers and solving problems
- Can prioritize, re‑prioritize, and multi‑task with confidence
- Stay organized even when things get busy
- Thrive under deadlines and time‑sensitive situations
- Work well independently and as part of a team
- Build positive relationships with customers and coworkers alike
🎓 Experience We're Looking For
- High School diploma required (Associate's or Bachelor's degree preferred)
- At least 1 year of experience in related customer service field
- Experience with move management systems (Movers Suite, Quotes to Go) is a plus
- Solid computer skills, including Microsoft Word and Excel
🌟 Why You'll Love It Here
You'll be part of a collaborative team that supports each other, values learning, and knows the power of great customer experiences. Plus, you'll play a key role in helping people navigate one of life's biggest transitions-moving!
All employees will be subject to a pre employment background check and drug screen.