JOB REQUIREMENTS: Responsible for answering incoming calls to assemble tow requests, assist customers and accounts with general service and vehicle inquiry questions. Dispatch calls in a timely and efficient manner to meet and exceed company ETA requirements. Coordinate fleet of trucks efficiently, and safely to scheduled and on- demand tow request. JOB DUTIES: Answering incoming calls for business in the efforts to increase companies\' business and adhere to contractual agreements. Provide exceptional customer service to all customers inquiring about services and/or vehicles information and next steps. Assist co-workers on calls to include, data entry of customer and vehicle information, administrative tasks, contacting customers and receiving payments. Supervise front desk assisting customers with vehicles information and options. Cross train with co-workers on all call center duties and responsibilities Facilitate training of new hires Maintain a clean and organized working environment. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Review insurance policy terms to determine whether a particular loss is covered by insurance. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Initiatives Ability to multi-task in a face pace environment Excellent attendance and flexible as business needs change. Works well with co-workers to achieve company\'s goals and objective. Identifies and implements areas of efficiency for improvement. Self-reliant, attentive, with good critical thinking skills. Excellent listening communication and people skills. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: schmidts@schmidtsauto.com Apply Online: www.schmidtsauto.com/careers