Job Title: Assistant Spa Manager
FLSA Classification: Nonexempt (Hourly)
Salary Range: $24.50 -$36.25 per hour
Reports to: Spa Manager
Job Description
Job Overview:
Help our guests relax, recharge, and feel their best at Saybrook Point Resort & Marina. Our waterfront resort in Old Saybrook, Connecticut, is seeking an experienced and motivated Assistant Spa Manager to join our team. This is an exciting opportunity for a hospitality-focused leader who is passionate about wellness, exceptional guest service, and supporting a high-performing spa team.
In this role, you will assist with the day-to-day operations of the spa, ensuring a seamless and welcoming experience for guests and team members alike. Responsibilities include staff scheduling and training, facility oversight and maintenance, inventory management, and retail sales support. You will play a key role in maintaining operational excellence, promoting spa services and products, and ensuring the highest levels of guest satisfaction.
The ideal candidate is a hands-on leader with strong organizational and communication skills, a commitment to service excellence, and the ability to motivate and inspire staff. By fostering a positive team environment and leading by example, you will help achieve departmental goals while consistently exceeding guest expectations.
Benefits
Employees may participate in the 401(k) retirement savings plan, Employee Assistance Program, employee discounts, holiday premium pay for hours worked on designated holidays, and the Employee Relief Fund and Hardship Loan programs, subject to applicable eligibility requirements and program terms. Paid sick leave is provided in accordance with applicable law.
Eligible full-time employees may also receive medical, dental, and vision coverage, vacation and other paid time off, paid holidays, and tuition reimbursement. Benefit availability depends on employment status, eligibility requirements, and governing plan or policy terms.
Essential functions
Essential functions may be performed with or without reasonable accommodation.
- Welcome guests, respond professionally to questions and concerns, and provide attentive service before, during, and after appointments.
- When appropriate, upsell products and services
- Assists in developing comprehensive standard facility operations manual, including written policies and procedures for all facility administration and maintenance.
- Manages the reservation process to maximize revenue, room utilization, and therapist revenue.
- Helps ensure appropriate facility supervisory coverage.
- Provides excellent customer service and helps monitor guest feedback with comment cards and other customer care techniques. Helps to supervise and follow up on guest requests and comments.
- Develops the staff schedule to ensure adequate coverage, regarding occupancy rates.
- Supervises effective daily operations including opening and closing procedures, facility inspections, cash handling procedures, and general facility maintenance.
- Completes proper inventory and purchasing procedures.
- Submits finalized PO’s to Manager with recommendations and justifications before ordering.
- Maintains product knowledge and has complete knowledge of the benefits of products.
- Assists staff with storing facility equipment, furniture, and products to help maintain the facility and prepare for special events, etc.
- Performs all other duties as assigned by management.
- Fully aware of and comply with Inn’s policies and procedures as identified in the procedure manual and handbook.
- Adhere to all Health and Safety policies and procedures.
Supervisory Responsibilities:
- Supervise and direct the Spa staff.
- Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out.
- Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend, and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
- Trains staff in maintaining product knowledge and benefits of product; holds regular product knowledge training for front desk staff (product of the week), holds quizzes to see what they know.
- Completes and submits weekly payroll for spa employees
Schedule and Work Environment
- This role requires availability for days, evenings, weekends, and holidays based on scheduling needs. Extended hours may be required. Specific availability and scheduling expectations will be discussed during the hiring process.
- Work is primarily performed in a hospitality spa setting with exposure to massage oils, lotions, fragrances, linens, cleaning products, and other supplies. Employees must follow applicable safety procedures and use required protective equipment. Noise levels and activity vary with hotel operations
Equal Employment Opportunity and Accommodations
Saybrook Point Resort & Marina is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religious creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, genetic information, veteran or military status, or any other status protected by applicable law.
The Resort provides reasonable accommodations as required by applicable law. Applicants or employees who need an accommodation for the application process or job duties may contact Human Resources.
Employment Information
New employees must complete the required verification of identity and authorization to work in the United States.
This description summarizes the position and does not list every duty. Responsibilities may change to meet business needs, subject to applicable law and licensing requirements. This description does not create an employment contract, alter the at-will employment relationship, or guarantee a particular schedule, number of appointments, or level of earnings beyond applicable legal requirements.
Qualifications
Required Qualifications:
- 3 years combined hospitality experience.
- Within 18 months of hire or promotion into a management position, receive a hospitality certification within your professional field through the American Hotel Association Educational Institute.
- Make customers feel important, valued, and appreciated in a manner that will be acknowledged by the customers.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
- Available to workdays, evenings, weekends, holidays, and extended hours as business dictates.
Preferred Qualifications:
- Bachelor’s degree in hospitality management is preferred
- Maintains all current licenses and certifications
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
- Available days, evenings, weekends, holidays and extended hours as business dictates.
Physical Requirements
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to push, pull, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
- Language Skills: Working knowledge of the English language is mandatory, as is the ability to speak, read, and write clearly.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.