Position Overview:
The Assistant Store Manager (ASM) ensures and creates an excellent shopping experience for customers; with a focus on servicing the customer, driving sales growth and profitability. They establish an engaging environment for all team members. The ASM leads the retail store and ensures the store achieves and maintains the operational standards set forth by the company and the store manager. The ASM also trains, motivates, mentors, coaches, and develops store team members to ensure delivery of best-in-class store operations. The ASM ensures all store team members comply with all company policies and procedures, and city, state and federal requirements.
Responsibilities:
- Provides leadership, coaching, and development to store team members in relation to their tasks, duties, role requirements, and performance standards
- Creates a safe and positive store environment for both team members and customers
- Assists store manager with creating the weekly schedule for team members
- Leads the store in the store manager’s absence, including opening and closing the store
- Performs and/or coordinates building maintenance
- Takes genuine interest in the growth, development, and success of team members through training, coaching, mentoring, and development, and supports the Store
- Manager in progressive disciplinary actions as needed
- Consistently and effectively communicates with all stakeholders, including store team members, store managers, and district managers
- Ensures the store is operated according to the operational standards set by the company and in a manner that maximizes sales, profitability, and delivers a world-class shopping experience
- Provides leadership that results in excellent daily store conditions, including daily produce/meat/center store department operations, full adherence to the company’s operational standards and programs, execution of Food Safety and safety policies, and achieving excellent daily sanitation standards
- Responsible for key store operation metrics, including sales, customer counts, labor productivity, and shrink
- Analyzes, understands, and utilizes operational/financial data to make business decisions when responsible for the store or alongside the store manager
- Responsible for merchandising program execution, including all plan-o-grams, displays, price signs, shelf tags, and loyalty programs
- Maintains a high standard of operation for customers, ensuring a full, fresh, clean, and friendly place to shop
- Manages inventory levels to meet store-specific metrics, ensuring quality, freshness, and effective rotation practices to meet company standards
- Responsible for excellent perishable product offering and management, including in-stock positions, in-stock conditions, fresh standards met in all perishable departments and shrink exposure-
- Responsible for interpreting sales data and trends to maintain correct ordering and inventory procedures
- Responsible for the implementation of and compliance with all policies and procedures to include accounting procedures and practices, cash handling, inventory processes, loss prevention, payroll administration, sanitation, food safety, documentation, policy violations, administrative paperwork, etc.
- Acquires food safety certification in accordance with company policies and city/state requirements
- Always provides support to the store manager
- Performs other duties as assigned
About You:
- High School diploma or equivalent
- Basic experience with electronic technology and communications
- Minimum of two (2) years of management experience
- Management/leadership experience supervising others, with previous experience in scheduling, merchandising, budgeting, and expense control preferred
- Leadership and/or management training preferred
- Effective oral and written communication skills
- Excellent interpersonal and communication skills
- Ability to effectively manage multiple priorities and tasks
- Ability to complete administrative paperwork in a timely manner
- Proficient in planning and analytical skills, including comprehension of P&L, budget, and expense management
- Strong leadership and time management skills
- Bilingual skills are an advantage in certain locations
- Must be able to work in a fast-paced environment
Physical Requirements:
- Requires the ability to reach, bend, balance, lift, and transport various objects weighing 20-50 pounds repeatedly throughout the shift; product weight could occasionally be 50-80 pounds
- Must have the ability to stand, walk, and move about for extended periods of time
- Requires the ability to push, pull, grasp, twist, and use sawing motions for extended periods of time
- Regularly works in freezers, coolers, refrigerators, both inside and outside the store in all weather conditions, and inside delivery trucks