🐾 WE’RE HIRING: CLIENT SERVICE REPRESENTATIVE (CSR) 🐾
📍 Saunders Veterinary Services | Avon Park, FL
Are you the person who can make everyone feel welcome - even on the busiest day? 😌
Do you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat? 👀
Saunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and ✨good vibes✨ to our team.
You’ll be one of the first people our clients meet - and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out. 🐶🐱💕
🐾 WHAT DOES A CSR ACTUALLY DO?
You’re basically the connection point between our clients, their pets, and our veterinary team.
Your day may include:
• 🐾 Welcoming clients and their pets with a warm, friendly attitude
• 📞 Answering phones and helping clients with questions
• 📅 Scheduling appointments and managing the appointment flow
• 💻 Checking clients in and out and keeping information accurate
• 💳 Processing payments and handling invoices
• 📋 Updating and maintaining client + patient records
• 💬 Communicating important information between clients and the medical team
• 💊 Assisting with prescription/refill requests and directing medical questions to the appropriate team member
• 📞 Following up with clients when needed
• 🧾 Helping explain services, estimates, invoices, and next steps
• 🐕 Supporting a smooth patient experience from arrival to departure
• 🧠 Knowing when to jump in and help wherever the team needs you
• 🚦 Keeping things moving when the phones are ringing, appointments are arriving, and the waiting room is getting BUSY
Basically… you’re helping keep the whole front end of the hospital running. 💪
💖 YOU’LL PROBABLY LOVE THIS JOB IF…
• You genuinely LOVE animals 🐾
• You’re a people person
• You’re friendly, professional, and confident communicating with clients
• You can multitask without getting overwhelmed
• You’re organized and pay attention to the little details
• You can handle a fast-paced environment
• You know how to stay calm when things get a little ✨chaotic✨
• You’re comfortable talking about services, estimates, payments, and scheduling
• You’re a team player who’s willing to jump in wherever needed
• You understand that pet parents can be emotional - and you lead with empathy ❤️
• You have customer service experience (veterinary or healthcare experience = major bonus!)
🚨 THIS IS MORE THAN JUST ANSWERING PHONES.
Our CSRs help create the entire client experience.
Whether someone is bringing in their new puppy, checking on a sick pet, picking up medication, or navigating a difficult moment with their best friend - you’ll be there to make sure they feel heard, respected, and cared for.
🎉 WHAT YOU’LL GET
• 💰 Competitive pay + benefits
• 🐾 A team that genuinely cares about animals
• 📈 Opportunities to learn and grow
• 🤝 A supportive team environment
• 🐶 Plenty of adorable patients
• 💕 A chance to make a real difference for pets AND their people
If you’re organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way…
We want to meet you! 👀🐾
📍 Saunders Veterinary Services - Avon Park, FL
Ready to join the team?
👉 APPLY TODAY! Your next favorite job might come with a LOT of fur. 🐶🐱✨