Program Manager
Washington, DC, US
About Us:
Sasha Bruce Youthwork (SBY) is the leading provider of homeless youth services in the DC Region. Through the holistic integration of its Pillars of Opportunity, Sasha Bruce is able to provide safe homes, life skills, and workforce development to meet the unique needs of homeless youth. For almost 50 years, Sasha Bruce has implemented innovative interventions aimed at ending youth homelessness in the DC region. Today, the programs in DC and Prince George’s County, MD, reach over 6,500 runaway, homeless, abused, and neglected youth, and their families. In addition to competitive pay, we offer health, dental and vision benefits, life insurance, 12 paid holidays, vacation, sick and maternity/paternity leave, as well as a 403(B) plan.
Job Summary:
Under the supervision of the Chief of Programs, the Program Director is responsible for the day-to-day operations of the two programs, including compliance with all contractual agreements, personnel, program implementation, building maintenance, program finances, administrative systems and daily reporting. The Program Director serves as a liaison to SBY’s administrative staff, other SBY programs, and the community at large.
Duties and Responsibilities:
- Oversees general program operations, including development and implementation of policies and procedures, staffing structure, new ideas for programming, etc. Also the Director will provide day-to-day oversight of both programs.
- Ensures that the highest quality crisis intervention, life skills, education, counseling, and housing services are provided to all clients;
- Works with staff to develop systems to ensure consistent, high quality outcomes and services; conduct thorough periodic reviews of case files and supportive documentation to ensure that quality care and treatment are rendered to the clients served;
- Responsible for ensuring coordination and implementation of clients' service plans are done as well as, update and revise them as needed in accordance with individual assessments;
- Ensures that all documentation, including case files, client statistics, and data entry are accurate, up to date and in compliance with grant requirements; input data into relevant databases including the DC HMIS database and internal databases at SBY;
- Completes external and internal reports accurately and timely;
- Assists in the development and maintenance of administrative systems to facilitate and enhance the delivery of services;
- Designs life skills and psychoeducation classes and groups, or partners with outside classes and groups.
- Manages program according to grants and contract specifications;
- Recommends personnel actions, including; hiring, evaluating and separating employees as appropriate;
- Within the framework of SBY’s clinical model, provides direct supervision to all staff who interact with clients through one-on-one supervision, staffing meetings and other formats as recommended by supervisor and Clinical Director;
- Continuously researches, designs, implements, and supervises developmentally appropriate supportive services that align with best practices;
- Ensures proper maintenance of all clinical, administrative and financial records;
- Assists in the development and implementation of Continuous Quality Assurance activities;
- Serves as program liaison, to internal and external stakeholders; works to create partnerships in order to bring in new referral sources and services to clients
- Participates in Managers Meetings and other agency-wide meetings/functions as assigned.
- Initiates and monitors all needed repairs to the physical property and ensures regular upkeep of the property;
- Plans and facilitates regular staff meetings;
- Participates in regular supervision with consultants, trainings and conferences;
- Other job-related duties as assigned by the Chief of Programs and/or the Executive Director.
Qualification:
A Master’s degree in Human Services, Health Care, or Social Work is preferred; however, at the minimum the Program Manager must have a Bachelor’s degree in Nursing and/or be a Licensed Clinical Social worker.
- Must have a minimum of two (2) years professional supervisory and/or managerial experience in the human services and/or social service delivery systems.
- Minimum 4 years' experience working in a social service program providing services to homeless and underserved populations including significant experience in the rapid rehousing process.
- Strong communication and organizational skills required.
- Must possess a valid driver’s license and have reliable transportation; successfully complete annually the required clearances; and any required trainings as necessary.
- Must be committed to ending youth homelessness, racial inequity, exclusion, and issues central to Sasha Bruce Youthwork’s mission.
Sasha Bruce Youthwork, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Sasha Bruce Youthwork, Inc. is also committed to comply with all fair employment practices regarding citizenship and immigration status.