Receptionist Job Summary The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors and performing a variety of other clerical duties as assigned. Essential Job Functions Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Residents Rights
- Knows and respects patient rights.
- Ensures all protected health information is kept confidential.
- Reports all complaints made by patients to supervisor.
- Reports all allegations of resident abuse, neglect and/or misappropriation of patient property. Safety and Sanitation
- Follows established safety policies and procedures.
- Observes safety needs of patients as indicated in care plan.
- Wears and/or uses safety equipment and supplies when indicated and properly trained to use.
- Demonstrates job-specific knowledge of fire and disaster preparedness during drills or actual situations. Staff Development
- Attends and participates in scheduled in-service training, educational classes and meetings, including safety committee.
- Participates in QAA process.
Receptionist Responsibilities
- Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.
- Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
- Prepares medical records for new admissions and enters all information into PCC in a timely manner.
- Generates, maintains and prints documents necessary for resident care.
- Updates room and census.
- Receives, sorts, and distributes mail as appropriate in accordance with the Illinois Department of Public Health policy.
- Fully embraces a culture of high quality customer service.
- Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others, and demonstrates professionalism.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur. o Confirm your understanding of the complaint and apologize. o Work together toward a satisfactory solution. o Commit the facilities full resources to achieve the desired outcomes. o Follow up.
- Receives all persons who enter the facility in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the facility.
- Performs specific work duties and responsibilities as assigned by supervisor.
- Demonstrates computer competence for data entry and provides secretarial support to Administration and department managers as needed utilizing office suite applications.
- Manages and operates equipment safety and correctly.
- Demonstrates the ability to be flexible, organized and function under stressful situations.
- Demonstrates confidence and success with multiple, high level, time sensitive tasks.
- Attends in-service training and education sessions, as assigned.
- Other duties as assigned.
Education
- High School graduate preferred.
Experience
- Typing and experience with other business machines very desirable.
- Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.
Physical Demands
- Physical effort is minimal. Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds.
- Requires manual coordination to operate switchboard, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations.
- Must be able to function efficiently despite distractions and interruptions.
- Communicates orally and/or in writing with residents, coworkers, families, and public. Travel
- Limited Working Conditions
- Both inside and outside, exposure to noise and vibration, heat and temperature, some exposure to disagreeable conditions including odor and infection.
Principal Contacts
- Works closely with patients, family members, volunteers, center staff, and community representatives. General Requirements Must be able to execute the terms and conditions set forth in the Pearl Healthcare Employee Handbook, including, but not
limited to:
a. Works in a safety-conscious manner, which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace. Reports any safety violations or hazards to supervisor b. Complies with company policies and procedures and local, state, and federal regulations c. Adheres to policy on Drug-Free Workplace d. Interacts in a tactful, diplomatic, and humanistic manner with residents, families, visitors, and co-workers to provide a safe, efficient, and therapeutically effective caring environment which ensures the self-respect, personal dignity, rights and physical safety of each resident and facility guest e. Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene, and dress code. f. Takes positive action to ensure equal opportunity in the conduct of all business activities without regard to race, color, religion, sex/gender, age, national origin, disability, citizenship, veteran status or any other legally protected category