Information Technology Support Specialist, Full time, 12 month Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Maryland, and the School is approved by the Maryland State Board of Education and accredited by the Association of Independent Maryland Schools. Our school’s culture, rooted in the idea that collaboration engenders achievement, can be traced to our Quaker heritage and abiding belief in the Quaker values of simplicity, equality, integrity, stewardship of the environment, and peaceful resolution of conflict. Summary: The Technology Support Specialist maintains a large variety of technology used by students, faculty, staff, and parents, and provides direct end-user support and collaborates with faculty and staff to support informational and educational technology. The position reports to the Director of IT and is part of the collaborative five-person IT department. The position will be responsible for designated technology systems - specifically serving as the primary point person for and learning our SIS, Veracross - and will help ensure continuity of all IT services. The position works normal school hours (7:45 - 4:45) on campus and occasional evening or weekend hours for event setup. This is a full-time, 12 month, hourly position, and might be called on to teach a technology-related course within the School.
Responsibilities:
- Support data maintenance, queries, and basic administration for core databases, including the SIS (Veracross).
- Assist with the setup, monitoring, and troubleshooting of system integrations between core platforms (such as Veracross, Canvas, and productivity suites).
- Respond efficiently to support requests via ticketing system, email, phone, and in-person.
- Support and train users as needed in a large variety of hardware and software
- Install and maintain AV equipment including projectors, TVs, sound systems
- Support audio-visual needs of various school events including occasional evening or weekend events, both virtual and in-person
- Create, maintain, and follow documentation for various IT software and hardware systems, procedures, and policies
- Other duties as assigned
Qualifications, Knowledge and Skillset:
- Experience supporting technology in a school environment or in an organization serving children and parents. Bachelor’s Degree preferred.
- Experience assisting faculty and staff with integrating technology and supporting educational technology and digital tools in an academic environment.
- Experience in configuration and troubleshooting of computer hardware and operating systems including MacOS, Windows, Chrome OS, and iOS.
- Experience in Google suite of apps: Gmail, Drive, Calendar, Meet, etc.
- Experience with Student Information Systems (Veracross preferred) and Learning Management Systems (Canvas preferred).
- Experience with software distribution.
- Understanding of basic network protocols, services, and user administration. (LDAP, HTTP(s), RADIUS, DNS, DHCP, SSL, SMB, and VoIP)
- Working knowledge of managed Power over Ethernet switches, locally administered WiFi networks, and locally administered VoIP phones.
Summary of Benefits Salary: $30.00 - $33.00 per hour At SSFS, we offer a competitive benefits package designed to support your health, well-being, and professional growth. Our benefits include:
- Comprehensive Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
- Disability & Life Insurance: Short-term and long-term disability coverage, along with life insurance for peace of mind at no cost to employees.
- Retirement Savings: 403(B) plan with employer contributions to help you save for the future.
- Paid Time Off: Generous paid time off, including holidays and parental leave.
- Employee Assistance: Access to our Employee Assistance Program (EAP) for personal and professional support.
- Tuition: Financial aid available to children of SSFS employees.
- Childcare Discounts: Discounted After Care and Summer Camp programs for employees' children.
- Convenience Perks: Free parking, free lunch, and access to our library and gym facilities.
- Professional Development: Opportunities for growth through tuition reimbursement, wellness programs, and ongoing professional development initiatives.
- Campus Amenities: Work in a beautiful, historic campus with walking paths. We are a smoke-free, environmentally conscious community.
Physical Requirements: Daily desk work includes significant amounts of telephone and computer time as well as mobility around the entire campus. This includes frequent walking inside and outside, managing stairs as a part of daily routines, as well as responding to injury/illness incidents; night-time and weekend duty responsibilities.
Commitment to Diversity: Sandy Spring Friends School does not discriminate on the basis of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity, or a person's status as a qualified candidate with a disability in administration of its educational program, admission policies, financial aid program, staff hiring, and other school-administered programs.