Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.
At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership - while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.
JOB SUMMARY
This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Serve cocktails and food to guests in a personable, courteous and professional manner with a focus on living the Sanctuary Mission, Vision, and Values.
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive
- Be thoroughly familiar with all standards of proper service and phone etiquette and adhere to these standards throughout guests' dining experience.
- Stock all necessary food and non-food items.
- Complete requisition for all required paper goods, beverage supplies and perishable items.
- Offer misting service, towels and ice water to guests.
- Greet guest and take beverage order.
- Service items from a limited menu.
- Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
- Know all spirited beverages available including ingredients, garnish and specific service. Prepare drinks according to the set standards.
- Know all menu items including ingredients, preparation, required condiments and specific service.
- Check side duty list for opening and closing duties.
- Relay guest complaints and comments to supervisor.
- Check cleanliness and orderliness throughout the day, bus, wipe tables and straighten chairs.
- Responsible and accountable for all unsigned checks and will report these to the manager.
- Pick up litter around service and guest area when necessary.
- Obtain completed check from micros, present to the guest and finalize the check in system according to Method of settlement.
- After guests have departed, remove dirty dishware, wipe and reset table.
- Professionally service guests’ poolside without assistance during typical service demand.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Be familiar with emergency safety measures.
- Determine gratuity distribution according to set department standards.
- Attend all scheduled staff meetings and supplemental training sessions.
- Perform any other duties as assigned by the F&B Manager and/or Director of Outlets.
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Strong working knowledge of micros ordering system and other check processing procedures.
- Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand -- cocktail tray could weigh up to 30 lbs.
- Ability to lift moderate weights and remain on feet for a prolonged period of time.
- Ability to carry food and beverages up and down stairs safely and professionally.
- A sincere desire to provide the utmost in guest service.
- Ability to listen effectively, to speak and write English clearly.
- Must work well under a high stress/pressure environment.
- Self-motivated, organized, fast and even-tempered.
- Strong attention to detail a must.
- Pleasant personality to effectively deal with guests who may be upset or displeased.
- Ability to quickly deliver quality product while under pressure.
- Must be able to bend down repeatedly.
- Possess excellent leadership, communication and interpersonal skills.
- Consistently maintain a high level of work quality and quantity per resort standards.
- Ability to identify, address and resolve conflict.
- Ability to work under extreme weather conditions; wet, dry, cold, hot.
- Maintain good safety habits and report unsafe or hazardous conditions to Security.
- Promote excellent guest relations while living the Sanctuary Mission, Visions, and Values.
QUALIFICATIONS
Education
- High School Diploma or G.E.D. Equivalent
- Current Food Handler’s Card.
- Title IV Liquor Certification
Related Work Experience
- Previous food and beverage experience required.
- Experience with hospitality and customer service required.