Lead CHHA Scheduler (Full-Time)
Join Us and Be Part of the Samaritan Difference!
Salary Range: $18.36 to $26.62 based on years of experience.
What You’ll Do:
• Coordinate and schedule Certified Home Health Aide (CHHA) visits to ensure patients receive timely and appropriate personal care services.
• Receive and process requests for HHA services and frequency changes from nursing staff and admission reports.
• Review daily admissions and coordinate aide assignments for new patients.
• Provide complete patient information and communicate patient functional status to assigned CHHAs.
• Document HHA assignments and scheduling updates accurately in the electronic medical record (EMR).
• Notify hospice teams when CHHAs are assigned and communicate scheduling changes, including PTO, callouts, and changes in assignments.
• Communicate CHHA assignments and unexpected staffing vacancies to designated facility staff.
• Monitor CHHA availability and communicate with patients and families awaiting HHA services.
• Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.
• Utilize Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.
• Manage schedules and time-off requests for HHAs and HHA Schedulers.
• Oversee HHA and Scheduler time and attendance.
• Provide leadership and guidance to HHA Schedulers to support efficient daily operations.
• Promote excellent customer service and communication between schedulers, patients, families, vendors, and Samaritan team members.
• Maintain open communication with patients' families, facility staff, CHHAs, and hospice teams.
• Respond to service requests and complaints from internal and external customers with courtesy, compassion, and empathy.
• Perform other duties as assigned.
What You’ll Bring to Our Team:
• High School Diploma or equivalent.
• 2–3 years of previous scheduling experience preferred.
• Proven ability to lead others.
• Positive attitude and strong customer service skills.
• Effective verbal communication and interpersonal skills.
• Excellent organizational, multitasking, and time-management abilities.
• Strong computer skills, including Microsoft Office, Excel proficiency, and database applications.
• Knowledge of medical terminology is helpful.
• Ability to prioritize competing demands and demonstrate sound judgment in a fast-paced environment.
• Ability to communicate professionally and compassionately with patients, families, healthcare professionals, and team members.
Your Benefits Include, But Are Not Limited To:
• Qualifying employer under Public Service Student Loan Forgiveness.
• Highly competitive salary.
• 403(b) and employer match.
• Generous PTO.
Samaritan is a leading not-for-profit, locally based provider of home-based primary care, palliative care, hospice care, as well as grief support, education, social connections and advocacy. Proudly serving the South Jersey community since 1980.
To learn more, please visit our website: samaritannj.org