This role serves as the direct on-site representative for Salute Mission Critical. This role will be responsible for all aspects of project/SOW/SLA completion, staffing, and organization of site teams. This is a client-facing role, protecting and promoting the interest of Salute Mission Critical and the Client in all matters. This role serves as a technical expert in the site-specific SOW/SLA. SOW expertise will range from: security operations, data center operations, facility operations, or multi skilled services. This role will build strong cross-functioning partnerships across the data center team and client by communication team goals, wins, and opportunities to maximize safe and secure work environments.
Primary Duties within varied scope of work and client expectations will range from:
- Oversees datacenter site services, logistics, and deployment for the client, based on SOW/SLA
- Collaborates and coordinates with multiple internal business groups to ensure the successful delivery of service levels
- Acts as the operational contact for clients, vendors, and carriers as it relates to SOW/SLA
- Has a complete working knowledge of creating, closing, and tracking of Work Orders/Requests: initiates response, follow-up, and verification of work completion
- Provides rapid response, investigations, and management of incidents/issues/emergencies
- Coordinates and oversees access to and work within the facility with third-party contractors, vendors and carriers related to SOW/SLA
- Monitors the performance/note deficiencies of contract service providers and recommend changes as necessary
- Supports the establishment of quality standards for the datacenter teams and manage those initiatives through to completion
- Supports the implementation and continuous reporting of operations metrics to track and monitor site performance and efficiency
- Manages the workload across all shifts and resources, ensuring a balanced approach to work activity, tasks, and accomplishment of results and outcomes
- Responsible for the completion of AHAs, THAs, MOPs, EOPs and SOPs
- Completes Time sheet approval and discrepancy tracking
- Assists Data Center Operations Director in meeting and project implementations
- Supports the operations team via continuous improvement and highlight existing gaps and learning
- Owns the maintenance program for critical facility systems - UPS, generators and paralleling switchgear, electrical distribution, CRAC/CRAH, chillers, BMS/EPMS, and fire/life-safety - ensuring preventive and corrective maintenance is executed on schedule
- Administers the CMMS, driving work-order lifecycle, PM compliance, and deferred-maintenance tracking
- Accountable for site uptime and availability targets defined in the SOW/SLA, managing and mitigating risk to the critical environment
- Reviews and approves MOPs, EOPs, and SOPs and gates all work within the critical environment through MOP and risk review prior to execution