Job Summary:
The Certified Nursing Assistant (CNA) assists in all aspects of clinic operations within the scope of practice and promotes client/resident comfort and confidence by performing various personal care and support services. Observes clients/residents, reports and records observations, and documents services provided.
Essential Job Functions:
- Provides courteous, professional, and efficient customer service by responding to the needs of clients/residents, families, consulting providers, third party insurers, vendors, and others in person or on the telephone
- Provides personal care to clients/residents according to the care plan, including but not inclusive: bathing, back rubs, oral hygiene, hair washing, changing bed linens, laundry, assisting with feeding, assisting with ambulation, dressing, undressing, skin care and prevention of skin breakdown, toileting activities, maintaining a clean and safe living area, obtaining resident and patient weights, and accompanying the resident or client to doctor appointments using Salemtowne transportation.
- Documenting care delivered in the electronic health record for each resident and patient.
- Planning and preparing nutritious meals. (Home Care only)
- Protects residents' rights by maintaining confidentiality of personal and financial information and following HIPAA procedures.
- Triages client/resident requests/needs by consulting with the Nurse Supervisor or Physician.
- Maintains safe, secure, and healthy work environment by following safety standards and procedures and complying with legal regulations.
- Supports the organization's mission, vision, and values.
- Promotes exceptional customer service by participating in Salemtowne Shines and fulfilling the commitments and values of the program.
• Completes annual compliance and HIPAA training and exhibits behavior as set forth by the Code of Compliance in the performance of their duties.
• Adheres to Salemtowne’s policies and procedures regarding the compliance program of the organization and is timely in reporting any possible concerns.
• Follows all local, state, and federal regulations as they pertain to their position.
• Adheres to the Salemtowne’s policies and procedures covering privacy and security in compliance with HIPAA regulations.
• Performs other duties as assigned.
Qualifications
Required Skills/Abilities:
- Proficient in medical terminology.
- Excellent interpersonal and interdisciplinary relationships.
- High level of initiative and creative problem-solving ability.
- Stellar customer service oriented.
- Ability to model and ensure others are providing medical treatment in a manner that honors elders’ preferences and individuality.
- Demonstrates strong commitment to the highest clinical outcomes.
- Ability to be nimble to do any tasks needed, including those that may seem menial or unpleasant.
- Proficient in recognizing early signs of changing conditions and uses all available and appropriate resources to resolve needs.
- Practices and models person-centered approach.
- Capable of facilitating a sense of team connection and participation.
- Capable of eliciting trust and cooperation from team members.
- Demonstrates tact and empathy.
- Presents a professional appearance and demeanor.
Education and Experience:
- High school diploma or GED required.
- Certified Nursing Assistant (CNA) degree from an accredited institution.
- North Carolina CNA Certification with no substantiated reports on the state registry.
- Certified in CPR by either the American Red Cross or American Heart Association.
Physical Requirements:
- Capable of standing and walking short distances for extended periods of time.
- Ability to lift, carry, push and/or pull objects more than 50 pounds.
- Stoop and bend at the knees, twisting from side to side at the waist.
- Reach above, below, and at shoulder level.
Work Environment:
Works in a clean, well-lighted facility or residents’ homes. Possible work hazards include bloodborne pathogens, moving parts, muscular pains, and strong offensive odors.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
