If you are customer-focused, driven, ready to take the next step in your career, and you want to be rewarded for your hard work, keep reading!
You will be responsible for scheduling potential clients by assessing their interest and getting them excited for their new remodel project. This position pays hourly plus Bonus.
New Bath Today is doing BIG things and was recently ranked one of the fastest growing bath companies in the US. Our brand covers 20 states from Connecticut to Utah. We are bathroom experts, and our business is selling and installing walk-in tubs and walk-in showers. We take pride in our team’s energy, positive attitudes, and the ability to provide one of the best work environments in the business.
With growth comes great opportunity, and we are excited to share an opening on our Safe Showers Team as an Inside Sales Representative.
Our Inside Sales Representatives are the first point of contact to customers and setting appointments for our Outside Sales Representatives.
Benefits
- Health Insurance, Vision, Dental, 401k (non-matching), LTD, STD, Life Insurance, and Accidental Death
- 15 Days Paid Time Off
- Major Holidays Off
- Paid Training
- Performance based pay structure that allows you to earn as much money as possible.
- Ability to be a part of a rapidly growing company with great opportunities.
Job Summary
As an Inside Sales Representative, you eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments. You follow up on customer inquiries. Using pain questions to uncover needs, you get them to set qualified sales appointments--keeping our sales calendar full. As needed, you transfer customer calls to the appropriate staff or department.
Being sales and computer savvy, you provide customers with product information, set appointments, and document all interactions in our call logs. You meet deadlines and follow up on assignments as needed. Always looking for an opportunity to increase sales, a way to improve your customer service skills, or a way to impact the success of the department, you eagerly recommend process improvements.
Duties and Responsibilities
- Make outbound calls to potential customers.
- Field and manage inbound calls from potential customers.
- Schedule appointments for our sales partners.
- Ensure that personal and team goals are met.
- Overcome objections from potential customers regarding scheduling, cost, etc.
- Have a sense of urgency to respond to inbound leads from potential customers.
- Other duties as needed.
Core Competencies
- Detail Oriented – verifies important details, ensures there are no surprises or gaps.
- Collaboration – works with and through others to achieve common goals and desired results.
- Effective Listening – builds understanding through listening to what others have to say and responding appropriately.
- Interpersonal Relations – exhibits respect and understanding of others to maintain professional relationships.
- Verbal Communication – speaks with clarity, precision, and purpose in small groups.
- High Achiever – seeks to regularly surpass sales and performance goals.
Requirements
- Minimum 1 year of inside sales/or customer service experience preferred.
- Proven experience as a call center/sales lead generation environment a plus.
- Persuasive skills via phone communication.
- Goal-oriented and money motivated.
- Experience with call center technology solutions a plus.
- Outstanding communication and interpersonal skills.
- High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.
- Legally authorized to work in the United States
- Fluent in Spanish a plus but not required
- Ability to pass drug-screen and background check.
Physical Requirements
The Inside Sales Representative position requires the ability to perform essential job functions in a typical office or call center environment. The following physical requirements may be included in a job description.
- Sitting: Ability to remain seated at a workstation for extended periods while handling customer calls and completing computer-based tasks.
- Computer and Keyboard Use: Ability to use a computer, keyboard, mouse, telephone, headset, and other office equipment for extended periods.
- Repetitive Motions: Ability to perform repetitive hand, wrist, and finger movements associated with typing, data entry, and navigating computer systems.
- Communication: Ability to speak clearly and effectively, hear and understand customers over the telephone or headset, and communicate professionally in a fast-paced environment.
- Vision: Ability to read computer screens, review customer information, and accurately enter and process data.
- Mobility: Ability to occasionally stand, walk, reach, bend, or move around the work area as needed.
- Lifting and Carrying: Ability to occasionally lift or carry office supplies or equipment weighing up to 10 pounds.
- Concentration and Endurance: Ability to maintain focus, attention to detail, and productivity throughout scheduled shifts while managing multiple tasks and customer interactions.
- Work Environment: Ability to work in a typical indoor office or call center environment, which may involve background noise, frequent telephone conversations, and extended headset use.
Accommodation Statement: The physical requirements described above represent those that an employee must meet to perform the essential functions of the position. Reasonable
New Bath Today provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
- The hourly or salary range is the range New Bath Today and SageHome Brands in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
SageHome Brands LLC and their associate brands participate in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. Learn more about E-Verify at www.e-verify.gov.”