The Sales Coordinator provides administrative and client support to the Sales Department at Hyatt House Irvine. Working closely with the Director of Sales, General Manager, and hotel departments, this position supports group bookings, extended-stay business, and hotel events while upholding Hyatt House brand standards and S3 Hotel Group service expectations.
Key Responsibilities
- Assist the Director of Sales with proposals, contracts, group agreements, correspondence, and sales presentations.
- Respond promptly to sales inquiries and client requests. Coordinate site visits, hotel tours, and client meetings, highlighting hotel amenities and extended-stay offerings.
- Maintain accurate client, account, and booking records in Hyatt-approved systems such as Envision or Opera Sales & Catering.
- Monitor group room blocks, pickup, cutoff dates, and special requests. Communicate updates to Operations and Revenue Management.
- Assist with banquet event orders, group resumes, billing instructions, deposits, and related event documentation.
- Coordinate with Front Office, Housekeeping, Engineering, and Food & Beverage to support group arrivals and events.
- Prepare recurring sales reports, maintain organized sales records, and support Hyatt promotions and World of Hyatt initiatives.
Qualifications
- At least one year of experience in a front desk or sales coordinator role is required.
- Previous experience at a Hyatt property is preferred.
- Professional written and verbal communication skills and the ability to work effectively with clients, guests, and hotel teams.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
- Ability to use spreadsheets and maintain accurate records in sales, booking, or customer relationship management systems.
Work Environment and Physical Requirements
This on-site role involves frequent interaction with guests and clients, extended computer use, occasional property tours, standing, walking, and lifting up to 20 pounds.