Key Results Area #1:
Take Ownership of the Customer’s Technological Success
- Build long-term relationships with customers
- Ensure customer data and networks are maintained with industry best practices
- Design, estimate, quote, and implement solutions to solve customers’ problems
- Interact with the accounting department to describe the value for the work performed.
- Ability to generate and maintain your own work through supporting your own customer base as well as identifying value-added opportunities, improvements, or additional projects for a client
Key Results Area #2:
Being a Valuable Team Member
- Provide a good example of S. J. Rollins culture and values
- Be on time for work and scheduled meetings
- Participate in regular team and company meetings
- Take responsibility for personal and career development
- Take responsibility for the training and education of less experienced team members
Entry Knowledge · Meet or exceed responsibilities and expectations Junior System Administrator
Skill Level
- A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:
- Maintain and administer our full stack of technology without supervision
- Solve all end-user issues
- Install most network hardware with minor assistance
Responsibilities (What You Do) · Independently resolve all assigned technical support tickets and tasks assigned delivering comprehensive solutions. · Serve as PMM Lead and Technical lead for a substantial number of customers · Lead minor/moderate projects; assist with larger or more complex projects as needed. · Train lower-level technicians in building their knowledge and experience · Communicate problems and solutions clearly to clients and Account Managers · Estimate and quote sales for any product in inventory including hosted services · Accept assignment of emergency phone as required · Recognize business opportunities from clients and propose solutions alongside Account Manager
Expectations (How You Do It) · Adhere to policies and procedures as outlined in the Employee Handbook · Demonstrates above average reliability, dependability, and professionalism at all times. · Meet or exceed the billable hours per day expectations established at each performance review · Exhibit a positive attitude and willingness to learn · Strongly embodies core values and promotes and abides by “The S. J. Rollins Way” · Exercises independent judgement, critical thinking, ownership, and initiative to proactively manage customer networks and technical issues. · Maintains a low rate of negative customer feedback or rework. · Able to discover value-add work for customers and not dependent upon Technical Support Tickets for work · Work is fully self-guided and employee does not require day to day direction · Maintains effective and timely communication with clients, team members, Technical Leads, and Account Managers. · Demonstrates proactive management of customers networks · Starting development of high-level skills in a given IT discipline · Develop strong relationships with clients that result in an increased reliance on you for IT needs · Flexible to periodic after-hours, weekend, or out-of-state work as required.
Benefits:
-Health Care -Dental -Vision -Life Insurance -Profit Sharing -Retirement Plan