Overview:
An Administrative Project Coordinator will support Mitigation Supervisors and Reconstruction Managers as they return compromised properties to its pre-loss condition. Coordinators navigate correspondence between customers and insurance adjusters to obtain the necessary information, documentation, and payment as projects progress.
Responsibilities and Duties:
- Provide phone coverage for office and give information for RCR on-call emergency services
- Contact customers about on-going project progress, changes, and updates
- Perform financial transactions, including verifying, classifying, computing, posting and recording data.
- Maintain accurate records and reporting on collection activity by reviewing and analyzing billing statements, creating financial reports, and performing analysis using quickbooks.
- Advise Managers of customer issues
- Attentiveness to customer call backs
- Maintain Closed Job Spreadsheet and review with Project Managers in DASH
- Update and correct information on assigned jobs; check and verify entries and discrepancies for accuracy and completeness.
- Add job costing to assigned projects, while using QuickBooks as a reference
- Upload reports and documents; estimates, change orders, selection forms, draw schedules, asbestos reports, COC’s, WOA’s, CC Authorization (data entry into RCR programs)
- Provide accurate, timely, and relevant recording, reporting, and analysis of project notes
- Assist Project Managers in opening and providing Reconstruction Permits for city/county
- Schedule builder and power inspections and follow progression of inspection status
- Track estimates on projects and notify Project Managers
- Monitor progress, payments, and invoicing
- Attend weekly WIP meetings to track job status or if issues arise
Qualifications and Skills:
- Minimum HSD/GED required
- Administrative customer service experience preferred
- QuickBooks experience preferred
- DASH experience a plus
- Proficiency in Microsoft Office and Google Workspace
- Understanding of court proceedings related to collection processes, such as liens, judgments, and credit bureau procedures.
- Ability to read and understand terminology and construction documents preferred, but not required
- Capable of working in a fast-paced, team-oriented office environment
- Good communication skills between team and with customers is essential
- Problem-solving aptitude
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Understanding the importance of following procedures and staying within company guidelines
- Manage multiple duties and priorities simultaneously.