RTCA is a precision aerospace and defense manufacturing group built on decades of hands-on machining expertise, with roots spanning more than 50 years. We support mission-critical commercial and government aerospace programs across North America through four U.S. Centers of Excellence operating as an integrated platform with 200+ CNC machines and a team of 500+ professionals. Unlike large organizations where roles can be narrow, RTCA offers hands-on ownership and real visibility – you understand how your work supports the team, the operation, and the end customer. Our flat structure allows employees to take initiative, grow their skills, and have their contributions recognized, while still providing the stability, advanced technology, and meaningful work of an established aerospace manufacturer. At RTCA, we believe in teamwork, excellence, and delivering with pride. One Team! One Mission!
How You’ll Make an Impact:
The Experience Associate roles primarily supports a positive, engaging, and consistent experience for employees across all RTCA divisions while helping strengthen our employer brand and public presence. Reporting to the Director of Human Resources, this role focuses on employee engagement, planning and coordinating employee events across the enterprise, managing social media, developing employer branding content, and creating internal employee communications and announcements, while providing support functions to HR and/or Accounting as needed. This position serves all RTCA divisions: the Experience Associate plans each event, executes events in person at their local division(s), and rolls out clear plans to local HR representatives so events are carried out consistently at every other division. Working with HR, Operations, Quality, Manufacturing Engineering, and site leaders, the Experience Associate gathers the stories, photos, and updates that showcase our people and craftsmanship, keeps programs running on schedule, and makes sure every communication is approved and protects customer, proprietary, and export-controlled information. This role operates independently, with minimal supervision, in a fast-paced and often ambiguous environment. The Experience Associate is a self-starter who uses sound judgment and critical thinking to make decisions, confidently reaches out to leadership for information or direction when unsure, follows up as needed, and works efficiently, using AI tools where appropriate, to deliver high-quality results. It is an ideal role for an organized, creative person who wants to grow a career in HR, communications, or employer branding.
What you’ll be doing as an Experience Associate:
- Working a full-time, onsite position at our Sumner, WA location.
Employee Experience and Engagement (All Divisions)
- Coordinate logistics for recognition programs, appreciation events, service anniversaries, milestone celebrations, and company activities at all sites.
- Plan employee engagement events in detail for all RTCA divisions, including themes, timelines, supply lists, vendor orders, shipping and delivery schedules, and day-of setup plans.
- Execute events in person at the division(s) where the Associate is based, including setup, day-of coordination, and cleanup.
- Roll out events to local HR representatives at non-local divisions with clear, ready-to-use instructions covering what is being delivered and when it will arrive, how to set up and run the event, and what communications to post; follow up before and after each event to confirm readiness and gather feedback.
- Keep the quality and experience of engagement events consistent across all divisions, while allowing for site-specific needs such as shift schedules.
- Develop initial budget planning and work with leadership for approvals, maintain tracking throughout the year.
- Use sound judgment to research and recommend creative, affordable event ideas, supplies, and vendors, presenting options to leadership for approval.
- Help carry out engagement initiatives that promote teamwork, inclusion, and connection across departments, shifts, and sites.
- Assist with engagement surveys, listening sessions, and stay interviews, including scheduling, communications, and compiling results.
- Track recurring themes from employee feedback and bring them to the Director of HR and Chief Transformation Officer.
Social Media (Facebook and Instagram)
- Post approved content to RTCA’s Facebook and Instagram accounts following communication and branding guidelines.
- Help maintain the social media content calendar and draft posts and captions for review.
- Regularly share content that supports recruiting, including hard-to-fill and priority openings, new-hire welcomes and promotions, and photos and highlights from company events at all divisions.
- Capture and gather photos, short videos, and stories featuring employee spotlights, new hires, events, anniversaries, job openings, and community involvement.
- Monitor comments and messages, and route inquiries or concerns to the appropriate person.
- Track basic performance measures such as reach, engagement, followers, and recruiting inquiries.
Candidate Experience, Onboarding, and HR Support
- Prepare new-hire goodie bags, welcome materials, and other items that help create a positive and engaging employee welcome experience.
- Create and share social media content to advertise hard-to-fill positions, highlight career opportunities, and showcase the company’s culture and employer brand.
- Support new-hire welcome activities and gather feedback to help improve the onboarding experience.
- Assist with scheduling onsite interviews, communicating with candidates, and coordinating interview logistics as needed.
- Support HR with administrative tasks and special projects, and provide occasional support to Accounting, as needed.
Internal Communications and Signage
- Gather updates from HR, Operations, Quality, Manufacturing Engineering, and other departments to share with employees across all divisions.
- Draft, design, and distribute internal communications after approval, such as HR updates, operations and quality information, achievements, new hires, promotions, anniversaries, events, and company news (including the company newsletter).
- Prepare and post internal announcements, event reminders, and HR informational materials, including on bulletin boards and break-room displays for employees without regular email access.
- Create flyers and keep physical signage and digital employee communication boards current, accurate, and on-brand at all divisions.
- Work efficiently by using company-approved AI tools where appropriate to draft and design content, while bringing your own creativity and following RTCA branding guidelines.
- Maintain the communication and editorial calendar so content goes out on time at every site.
Employer Branding and Recruiting Support
- Apply RTCA’s logos, colors, templates, and messaging consistently across recruiting materials, newsletters, social media, and employee communications.
- Prepare branded materials for onboarding, career fairs, recruiting campaigns, recognition, and community events.
- Help collect employee stories and testimonials that highlight career growth, technical skill, teamwork, and craftsmanship.
- Support career fairs, technical school and apprenticeship partnerships, and community events, including logistics and materials.
- Promote approved openings in CNC machining, programming, inspection, quality, engineering, and other disciplines.
- Maintain an organized library of approved brand assets, templates, and photographs, and coordinate with printing, photography, or design vendors as directed.
Communication Compliance and Brand Protection
- Follow company policies on employee privacy, photography, social media, intellectual property, information security, and public communications, including photo and testimonial releases.
- Never publish proprietary information, customer identities, technical drawings, production data, export-controlled technical data, or restricted processes; check with Operations, Quality, IT, or security/compliance personnel when unsure.
- Follow company guidelines for AI tools, and never enter proprietary, customer, employee-confidential, or export-controlled information into tools that are not approved for it.
Tracking and Reporting
- Maintain experience calendars, event schedules, budget tracking, and communication records for all sites.
- Compile simple reports on event participation, event spending, communication reach, and social media results.
- Manage multiple tasks and deadlines while maintaining accuracy, confidentiality, and quality.
- Performs other duties as assigned.
Required Qualifications (Education, skills and experience):
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Strong organizational and time-management skills, with attention to detail.
- Demonstrated ability to work independently with minimal supervision, handle ambiguity, and use sound judgment and critical thinking to make decisions and solve problems.
- Self-starter who takes initiative, follows through, and is comfortable reaching out to leadership for information or approval.
- Experience planning or coordinating events or activities (work, school, or community), including managing details, timelines, and a budget.
- Experience using AI tools for design or content creation (for example, Canva AI, Microsoft Copilot, or ChatGPT).
- Interest in creating written and visual content for different audiences.
- Ability to build positive relationships with employees, candidates, supervisors, and leadership.
- Working knowledge of Microsoft Office and common digital communication tools.
- Willingness to learn and use AI tools to create content efficiently.
- Ability to maintain confidentiality and exercise sound judgment.
- Ability to take direction from more than one leader and manage competing priorities.
- Ability to travel between RTCA sites as needed.
Preferred Qualifications (Education, skills and experience):
- One or more years of experience in HR, recruiting coordination, communications, social media, marketing, events, or administrative support.
- Experience posting to Facebook and Instagram business accounts.
- Experience with newsletters, social media content, or branded materials.
- Familiarity with Canva, Adobe Creative Cloud, or similar content tools.
- Experience in manufacturing, aerospace, or another technical environment.
- Associate degree or coursework in Human Resources, Communications, Marketing, Business Administration, or a related field.
Compensation and Benefits:
- Medical, dental, and vision insurance coverage.
- Choice of medical plan options, including a no-cost employee-only coverage plan
- HSA-eligible health plan with employer contributions
- Basic and supplemental life insurance
- Long-term disability coverage
- 401(k) plan with up to a 6% QACA company match
- Paid time off including vacation, sick time, and nine (9) paid company holidays
- Shift differentials for applicable off-shifts
- Discretionary bonus programs based on position and company performance
The Experience Associate Compensation range for onsite Washington applicants is $24 - $26 per hour commensurate with experience. Some shifts may include shift differential pay rates. Other site ranges may differ. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required.
RTCA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Applicants wishing to receive information on RTCA’s Affirmative Action Plans, or those requiring a reasonable accommodation to participate in the application or interview process, should contact the RTCA Human Resources Department. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to access or use our career center due to a disability may request a reasonable accommodation by contacting Human Resources.
Candidates will receive consideration without discrimination in accordance with Article 9, Chapter XVIII of the City of Los Angeles Municipal Code and applicable federal, state, and local laws.