The Assistant Club Manager (ACM) serves as the Club Manager's second-in-command and is responsible for the management and performance of assigned club departments, including Group Fitness, Member Relations, and daily club operations. The ACM exercises independent judgment within delegated authority to direct employees, establish operational priorities, manage departmental performance, and implement business objectives. The ACM supervises and develops assigned employees, participates meaningfully in personnel decisions, and assumes delegated club leadership responsibilities in the Club Manager's absence.
Key Responsibilities -- Group Fitness
- Coordinate class schedules, instructor coverage, auditions, onboarding, coaching, and performance feedback across relevant modalities.
- Observe classes, review utilization, attendance and member feedback, and recommend programming, instructor, or scheduling changes based on demand.
- Monitor instructor timekeeping and departmental labor against approved budgets; review timecards, missed punches, payroll correction forms, and payroll deadlines; coordinate timely corrections with Payroll/HR. Ensure all time worked is accurately recorded and paid.
- Monitor compliance with Company timekeeping procedures and escalate potential California meal/rest period concerns promptly to HR.
- Coordinate fitness events, community classes, and partnerships that support member engagement and acquisition with Club Management and Marketing.
- Inspect studios and fitness equipment for safe, functional use; identify issues, submit work orders, and follow through with Facilities.
Key Responsibilities -- Member Relations & Club Operations
- Lead assigned Member Relations/front desk staff through hiring support, onboarding, scheduling, training, coaching, and shift huddles.
- Oversee member service standards and timely resolution of escalated concerns, consistent with membership agreements and Company policies.
- Support membership acquisition, conversions, retention, collections follow-up, and ancillary sales through approved processes.
- Provide manager-on-duty coverage, opening/closing oversight, daily club walkthroughs, and coordination of cleanliness, supplies, vendors, and facilities work orders.
- Oversee assigned front-of-house functions, including juice bar operations where applicable, inventory, cash controls, and service standards.
- Ensure prompt, accurate documentation and escalation of employee, member, safety, and facility incidents to HR, Operations, or designated leadership; follow emergency response, sanitation, and operational compliance procedures.
Key Responsibilities -- Leadership & Business Performance
- Manage assigned club departments, including Member Relations and Group Fitness, evaluating performance, establishing priorities, and achieving departmental objectives.
- Partner with the Club Manager to execute operational strategies, manage departmental performance, and implement improvements based on KPIs, revenue, retention, and labor costs.
- Direct employee performance management, including coaching, evaluations, corrective action, and substantive recommendations regarding hiring, promotion, discipline, and termination, in coordination with the Club Manager and HR.
- Exercise independent judgment over departmental operations, staffing, scheduling, member escalations, and allocation of approved resources.
- Support club initiatives, partnerships, and events in collaboration with Marketing and Operations; perform other related management duties as assigned.
Required
- At least 3 years of supervisory or management experience in fitness, hospitality, retail, or a comparable customer-facing operation, including responsibility for employees.
- Demonstrated experience with team scheduling, performance coaching, member/customer service, and revenue or operational performance metrics.
- Working familiarity with fitness facilities, equipment, and group exercise operations, or demonstrated ability to acquire the required club-specific knowledge through training.
- Ability to use or learn POS, CRM, scheduling, payroll/timekeeping, and reporting systems; strong written and verbal communication, organization, judgment, delegation, and people-management skills.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and events as operationally required.
Preferred
- Experience in full-service, multi-modality, performance-oriented, or high-volume fitness environments.
- Experience managing group fitness instructors and programming, including strength, HIIT, conditioning, cycling, Pilates, or comparable modalities.
- CPR/AED certification or ability to obtain within 30 days of hire; nationally accredited training or comparable recognized fitness certification preferred.
- Experience with facilities coordination, vendor oversight, food and beverage operations, and club-level budgeting. Working knowledge of California wage-and-hour requirements, including timekeeping and meal/rest periods, preferred.
Work Environment & Physical Requirements
Work is performed in an active fitness club and may require prolonged standing or walking, use of stairs, and moving through fitness areas. The position may require lifting or moving items weighing up to 50 pounds, with or without reasonable accommodation, where essential to assigned duties. Specialized equipment repairs are not required unless trained and authorized.
Compensation: $72,384 - $75,000 annually