LEHIGHTON KIA
Weekends Off - 5 Day Work Week
Lehighton Kia is seeking a highly motivated and customer-focused Service Writer to join our exceptional team. If you thrive in a fast-paced, high-energy environment and are looking for a rewarding career with room for advancement, then this opportunity is for you!
Responsibilities:
- Greet customers with a warm and friendly attitude, ensuring their needs are understood and addressed promptly.
- Act as a liaison between customers and the service technicians, effectively communicating vehicle concerns and service requirements.
- Schedule appointments, manage work orders, and maintain accurate records of customer interactions and service history.
- Utilize effective communication skills to explain recommended services, pricing, and timeframes to customers.
- Upsell additional maintenance services and service packages, demonstrating the value and benefits to customers.
- Provide exceptional customer service, promptly resolving any issues or concerns to ensure customer satisfaction.
- Maintain a high level of organization and attention to detail while managing multiple tasks in a fast-paced environment.
- Collaborate with the service team to ensure efficient workflow and timely completion of service jobs.
- Foster a positive and fun atmosphere by contributing to a high-energy team environment.
Requirements:
- Previous experience as a Service Writer or in a customer service role within the automotive industry is preferred.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organizational skills and the ability to multitask effectively.
- Proficiency in computer systems and software used for service scheduling and record-keeping.
- Ability to thrive in a fast-paced, high-energy environment.
- A passion for the automotive industry and a drive to provide exceptional service.
- A team player attitude with a willingness to collaborate and support others.
- A valid driver’s license and a clean driving record.
At Lehighton Kia, we offer a competitive pay plan with ample earning potential, which includes various incentives and a clear path for career advancement. We are proud to foster a fun and energetic atmosphere where teamwork and individual contributions are valued. Join our dedicated team and contribute to providing outstanding service to our valued customers.
If you are ready to take your career to the next level and work in a fast-paced and rewarding environment, apply today! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the Lehighton Kia team. We look forward to reviewing your application and meeting with you soon.
Classification Non-Exempt
EEO Job Category Administrative Support Workers
Reports to Service Manager
Job Description
Summary/Objective Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Essential Functions
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating the customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
- Maintains customer rapport by explaining estimates and expected return of the vehicle; obtaining customer approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Other Duties as Assigned
Competencies
Communication Proficiency.
Flexibility.
Initiative.
Learning Orientation.
Personal Effectiveness/Credibility.
Problem Solving/Analysis.
Technical Capacity.
Teamwork Orientation.
Good Customer relations
Good Organization Skills
Safety Management
Work Environment
This job operates in the parts and service department of the dealership. It may be open to the Service bays.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. 8 a.m. to 6 p.m.
Travel
No travel is expected for this position.
Required Education and Experience
- HS Diploma or equivalent
Additional Eligibility Qualifications
N/A
Rosado Group Dealerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rosado Group Dealerships complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Rosado Group Dealerships expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rosado Group Dealerships’ employees to perform their job duties may result in discipline up to and including discharge.