Applications Technician
Solve Technical Problems. Support Customers. Build Technical Expertise.
MSNST is seeking an Applications Technician to help customers solve real-world load cell and force measurement challenges through responsive technical support, effective troubleshooting, and accurate application guidance.
Measurement Specialists Inc. / National Scale Technology (MSNST) designs, manufactures, repairs, and calibrates force measurement solutions for aerospace, defense, steel, manufacturing, utilities, transportation, and other industries. This role is ideal for someone who likes solving technical problems and helping customers find practical solutions.
What You'll Do
You'll serve as a key contact for customers needing help selecting, ordering, using, or troubleshooting MSNST products. You'll gather application details, answer sales and support questions, and coordinate with Engineering and Production when additional expertise is needed.
Respond to customer product, sales, and technical questions by phone and email. Gather requirements for new orders, replacement load cells, repairs, and custom applications.
Help troubleshoot load cells, instrumentation, wiring, installation, calibration, and application concerns. Review specifications, drawings, photos, model numbers, and other customer information. Work with Engineering and Production on complex problems and custom solutions.
Assist with quotations, order details, repairs, and customer follow-up. Keep customers informed and follow questions through resolution.
Required Qualifications
You don't need to be an engineer, but you should enjoy learning technical products, asking good questions, and explaining information clearly.
Candidates should have a high school diploma or equivalent plus at least two years of experience in technical customer service, manufacturing, industrial sales support, electronics, instrumentation, maintenance, production, quality, field service, or a related environment.
Strong organization, attention to detail, follow-through, and customer service skills are essential.
Preferred Qualifications
Candidates with the following experience are strongly encouraged to apply:
• Associate degree, technical certificate, military technical training, or equivalent experience in electronics, instrumentation, engineering technology, industrial maintenance, manufacturing, or a related discipline.
• Technical education or hands-on experience with load cells, strain gauges, force measurement, industrial scales, sensors, electronics, instrumentation, calibration, or data acquisition is especially valuable.
• Familiarity with common load cell concepts, including capacity, overload protection, sensitivity, excitation voltage, millivolt-per-volt output, tension, compression, and calibration.
Why Join Us?
You'll work with products used to measure weight, load, tension, compression, and force in demanding real-world applications. Every customer challenge is different, giving you the opportunity to build valuable technical knowledge while working closely with customers, Engineering, and Production.
If you bring technical aptitude, curiosity, and a commitment to excellent customer service, we'd like to hear from you. Apply today.
MSNST is an Equal Opportunity Employer.
Thank you for your interest in the position. As part of our hiring process, we conduct thorough background checks and a drug screen to ensure the safety and integrity of our workplace. By submitting your application, you acknowledge and consent to these pre-employment screening procedures.