Implementation Specialist **** ## Full Job Description ::: {testid="viewJobBodyJobFullDescripti"} As an Implementation Specialist at RobotLAB, youll be the technical face of our solutions. Youll orchestrate hardware and software deployment, educate end users, and troubleshoot complex integrationsensuring each robot installation is delivered on time, on budget, and exceeds customer expectations. This is not a project-management-only role; its hands-on, customer-facing, and high-impact. What Youll Do - Deploy and Configure - Unbox, assemble, and implement robotics hardware solutions on-site - Install and configure platforms running Windows, Linux, and Android OS - Execute firmware and software upgrades/downgrades - Educate and Empower - Deliver live and virtual (Zoom/phone) training sessions to operators and - managers - Develop clear, concise user guides and tech-tips for ongoing support - Continuously learn new platforms and industry-specific use cases (delivery,cleaning, security, etc.) - Troubleshoot and Support - Diagnose system issues on-site and remotely, using logs, network tools, and "MacGyver ingenuity - Coordinate with RandD and support teams to resolve escalated tickets - Track every step in Salesforce and our web-based platforms - Collaborate and Innovate - Partner with sales, engineering, and service teams to refine deployment - processes - Contribute to Standard Operating Procedures (SOPs) and best practices - Mentor new Implementation Specialists and share lessons learned - Who You Are: - Tech-Savvy and Hands-On - 2+ years in technical account management, field-tech installation, or similar role - Familiar with networks, internet security, and routers - Comfortable in Windows, Linux, and Android environments - Familiar with basic hand tools (drills, wrenches, screwdrivers) and electronic sensors (LiDAR, sonar, IR) - Physically Capable - Ability to lift up to 50 lbs and stand for extended periods - Comfortable navigating varied site conditions and equipment layouts - Customer-First Mindset - Excellent verbal and written communication skills - Ability to translate complex technical concepts into laymans terms - Calm under pressure and skilled at managing expectations - Organized and Resourceful - Strong time-management skills; able to juggle multiple sites and deadlines - Critical thinker who navigates gray areas to deliver solutions - Detail-oriented with a passion for documentation and continuous improvement - Bonus Qualifications - Bilingual (preferred) - Salesforce experience (1+ year) - Prior exposure to robotics, automation, or AI deployments Pay: $20.00 - $30.00 per hour Location: - Southlake, TX 76092 (Required) Shift availability: - Day Shift (Preferred) - Overnight Shift (Preferred) - Night Shift (Preferred) Ability to Commute: - Southlake, TX 76092 (Preferred) Work Location: In person :::