We are looking for a Work Order Coordinator to support service operations for a construction and contractor-focused organization in Ohio. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving customer service environment and can manage multiple work orders with accuracy and urgency. In this role, you will serve as a key point of coordination between clients, technicians, subcontractors, and internal teams to keep service requests moving efficiently from intake through completion.
Responsibilities:
- Manage service requests across multiple platforms, updating records accurately and maintaining complete work order details throughout the service cycle.
- Coordinate work orders from initial intake through final resolution, ensuring each request progresses according to service expectations and client timelines.
- Assign service calls to subcontractors based on established procedures, coverage needs, and required response times.
- Arrange and oversee vendor visits, repair activity, and inspection scheduling for client locations across the country.
- Monitor open work orders closely, provide status updates, and follow up on delays involving approvals, parts availability, or technician arrival times.
- Support field technicians by confirming dispatch details, facilitating site access, documenting check-in and check-out activity, and assisting with approved cost adjustments when needed.
- Organize client-specific projects, verify that assigned tasks are completed properly, and escalate urgent service issues to management without delay.
- Gather and review vendor billing support documents, communicate with internal departments as needed, and produce reports or database information requested by leadership.
- High school diploma or equivalent required; additional college coursework or a degree is preferred.
- Previous experience in customer service, call center support, work order coordination, facilities support, or a related administrative environment is preferred.
- Working knowledge of Microsoft Office and confidence using multiple computer systems for data entry, record maintenance, and communication.
- Strong organizational skills with the ability to manage competing priorities and maintain close attention to detail in a high-volume setting.
- Clear verbal and written communication skills, with the ability to interact professionally with clients, vendors, technicians, and internal teams.
- Ability to solve problems efficiently, make sound decisions, and respond with urgency while maintaining quality and accuracy.
- Comfort working both independently and collaboratively in a team-oriented environment that requires flexibility and adaptability.