Sr. Customer Service Specialist

Description We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This position serves as a central point of contact for customers while overseeing order activity, account support, and coordination across sales, operations, warehouse, technical, and production teams. The ideal candidate brings a strong service mindset, excellent organization, and the ability to keep multiple priorities moving in a fast-paced, onsite environment.

Responsibilities:

• Oversee the full order lifecycle from initial entry through fulfillment, confirming accuracy, timing, and customer expectations at each stage.
• Partner with internal departments to resolve questions related to inventory, shipment schedules, documentation, and order progress for domestic and international customers.
• Support customer accounts by assisting with pricing details, proposals, contract-related coordination, and activities that strengthen long-term business relationships.
• Track open orders, customer demand patterns, and forecast information to help improve planning and day-to-day operational execution.
• Maintain organized customer records, shared communication channels, and reporting data to ensure information remains current and accessible.
• Identify service gaps and workflow inefficiencies, then recommend practical improvements that enhance responsiveness and accuracy.
• Provide cross-coverage for customer service and commercial support tasks as business needs shift.
• Communicate clearly with customers and internal partners to address issues quickly and maintain a consistent service experience. Requirements
• Bachelor’s degree preferred, but not required
• Experience in customer service, order processing, account coordination, inside sales, or a closely related function.
• Background in manufacturing, distribution, or an industrial business environment is strongly preferred.
• Demonstrated ability to work effectively with sales, operations, logistics, warehouse, and customer-facing teams.
• Strong organizational, prioritization, and problem-solving skills in a high-volume setting.
• Excellent verbal and written communication skills with a customer-focused approach and strong attention to detail.
• Proficiency in order entry activities and familiarity with EDI and related customer service systems.
• Ability to adapt to changing priorities while maintaining accountability and attention to detail.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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