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Added 1 hour ago
DPS Customer Care Representative
RJ Young
Nashville, TN
Added 6 hours ago
Shop Technician
RJ Young
Chattanooga, TN
Added 2 days ago
Shop Technician
RJ Young
Chattanooga, TN
Added 6 days ago
Equipment Delivery Driver
RJ Young
Nashville, TN
Added 10 days ago
Escalation Engineer
RJ Young
Nashville, TN
Added 10 days ago
Service Desk Technician
RJ Young
Knoxville, TN
Hybrid work schedule upon completion of training and probationary period, typically three days in office and two remote, subject to manager approval
Added 13 days ago
Systems Engineer
RJ Young
Nashville, TN
Added 13 days ago
Systems Engineer
RJ Young
Madison, AL
Added 13 days ago
Escalation Engineer
RJ Young
Madison, AL
Added 13 days ago
Field Technician
RJ Young
Gulfport, MS
Added 13 days ago
Field Technician
RJ Young
Nashville, TN
Added 13 days ago
Senior Account Manager
RJ Young
Knoxville, TN
Expected travel to client sites (20-30%), must have reliable transportation
Added 14 days ago
Selling Sales Manager
RJ Young
Bowling Green, KY
Added 15 days ago
Sales & Leasing Coordinator
RJ Young
Nashville, TN
Added 17 days ago
Senior Account Manager
RJ Young
Madison, AL
Expected travel to client sites (20-30%), must have reliable transportation
Added 21 days ago
Service Desk Technician
RJ Young
Nashville, TN
Hybrid work schedule upon completion of training and probationary period, typically three days in office and two remote, subject to manager approval
Added 21 days ago
Advanced Service Desk Technician
RJ Young
Madison, AL
Added 21 days ago
Field Engineer
RJ Young
Nashville, TN
Added 22 days ago
Accounts Receivable Collections Specialist
RJ Young
Nashville, TN
Added 1 month ago
Account Executive I
RJ Young
Knoxville, TN
Added 1 month ago
Generic Opportunity
RJ Young
Nashville, TN
Added 1 month ago
Generic Opportunity
RJ Young
Nashville, TN
Added 1 month ago
Sales Development Representative
RJ Young
Pensacola, FL
Added 1 month ago
Equipment Delivery Driver
RJ Young
Chattanooga, TN
Added 1 month ago
DPS Customer Care Representative
RJ Young
Nashville, TN

RJ Young

DPS Customer Care Representative

Nashville, TN, United States

Apply on recruiting2.ultipro.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Summary/Objectives

The Digital Production Services (DPS) Customer Care Representative will be the liaison between sales and operations. Their major responsibility is assisting DPS Sales Representatives to help drive sales volume and have direct communication with the customer. The DPS Customer Care Representative will: receive and track all incoming jobs; verify the correct information is given to operations; identify new and work with existing outside vendors to provide the highest quality print at the best prices; quote outsourced work, and work directly with customers on getting jobs into the system and to completion.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Liaison between sales and vendors.
Order entry processing of jobs from portals and clients.
Quote outsourced jobs.
Work with third party vendors.
Ensure correct information is completed on paperwork.
Work with customers, both internal and external, to translate what they want to the DPS Operations Manager.
Answer incoming phone calls and emails in a timely and professional manner.
Provide great customer service via phone, email, and in-person to internal and external customers.

Work Environment

This job operates in a professional office environment, as well as a warehouse. This role routinely uses standard office equipment such as computers, file cabinets, photocopiers, etc.

Physical Demands

Light lifting – up to 25 lbs.

Position Type/Expected Hours of Work

Full time position; Monday through Friday; 7am-4pm.
Occasional weekend or evening work may be required.

Travel

Local travel may be required to meet client needs.

Required Education and Experience

High school diploma
Some college education

Preferred Education and Experience

Previous customer service or print experience helpful

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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