We’re RJ Schinner, a family-owned business that’s been thriving for over 70 years. Our journey started back in 1951. Today, we’re proud to have 20 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials – from paper goods and foodservice packaging to cleaning supplies. Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by BizTimes’ Future 50 Program as one of the fastest-growing privately-owned companies in southeastern Wisconsin. But what really matters? The people behind it all. When you join RJ Schinner, you’re not just taking a job - you’re becoming part of a team that values hard work, celebrates success, and believes in growing together. Schedule: Part-time | Monday – Friday | Regular Business Hours Job Summary The Customer Service Intern ensures customer satisfaction by answering product and delivery questions and suggests information about other products. Processes orders, prepares correspondences and tracks customer orders, works to resolve any delivery issues. Essential Duties and Responsibilities
- Build sustainable relationships of trust through open and interactive communication
- Meet call handling and order entry quotas
- Accuracy in placing customer orders
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records and track the pricing for customers and ensure the Part Numbers are added accordingly
- Review Deduction Lists, Credit Report, and Pricing Over-Ride Report
- Communications with Warehouse Managers on late, large and/or add on of orders
- Work closely with Customer Service Representatives to encourage a teamwork environment
- Expediting Reports (back orders/open orders)
- Create and process order guides
- Track status of products and stock requests with Purchasing team
- Other duties as assigned.
Qualifications/Experience
- Proven customer support experience preferably in a wholesale redistribution environment
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of situations
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED equivalent
- Bilingual in English and Spanish preferred
- Familiarity with Eclipse (AS400)/Solar (Window based) system preferred
Working Environment Work is primarily performed in an office setting with moderate noise levels. Extended time may be spent on the phone and at a computer. Physical and Mental Demands The employee is frequently required to sit, talk and/or hear; occasionally required to stand, and/or walk. Employee must occasionally lift and/or move up to 10 pounds while moving files, small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Manual dexterity for calculator and computer keyboard usage. Location: N89W14700 Patrita Drive | Menomonee Falls WI | 53051 | www.rjschinner.com R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.