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- At Riverside Insights, we are a growth-focused business that is on a mission to provide insights that elevate the potential of 1Billion lives by 2030. Elevating potential is what we do, and research-based assessments and technology is how we do it. Riverside Insights is looking for a Tier 2 Desktop Support Technician, where you will be part of a tight-knit team of IT professionals who provide hardware and software technical support to over 300 employees. In this role, you will respond to Help Desk tickets or reports of issues, and work with end-users to troubleshoot their problems and take the steps needed to resolve them. You will also assist with onboarding of new employees and new equipment requests. Riverside Insights also values career development, so future opportunities to expand your responsibilities and grow into a Systems Administrator role can be available if your performance and potential are great! Key Responsibilities (What you’ll do)
- Manage, respond to, and help resolve issues submitted via the company’s help desk ticketing system
- Support day-to-day operations with timely, quality technical support to end-users
- Support Windows (Desktop/Server) and Macintosh (macOS and macOS Server) operating systems
- Image new and existing computer systems for new hires and new equipment requests
- Repair and replace non-functioning computer equipment
- Maintain inventory records of all equipment (purchases, replacements, repairs, etc.)
- Help support the company’s VOIP phone system
- Assist with technical projects including Office 365, Active Directory, and UEM
- Perform other IT duties, including troubleshooting documentation and end-user instruction creation
Experience / Skills (Who you are)
- Bachelor’s degree in Computer Science or equivalent work experience
- Experience with Microsoft Office 365, Windows 10, printers, and basic network concepts
- Experience troubleshooting and resolving issues for end users required
- Excellent communication skills and customer service experience required
- Experience with Active Directory and/or Azure AD are beneficial
- Microsoft certifications are beneficial, but not required
DISCLAIMER The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive comprehensive list of all possible duties, tasks and responsibilities. Riverside Insights management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
RIVERSIDE INSIGHTS IS AN EQUAL OPPORTUNITY EMPLOYER
Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
ABOUT RIVERSIDE INSIGHTS
Assessments play a critical role in unlocking a person’s true potential. Actionable insights - derived from accurate, reliable and consistent data - create opportunities that help people thrive. Through our proven portfolio of trusted and precise assessment solutions, Riverside Insights offers the clarity and perspective needed to create a meaningful impact at the state, district and individual levels. We're dedicated to creating and providing a broad range of high-quality, time-tested professional testing products and services as well as delivering meaningful information that can enhance the lives of children and adults.
DIVERSITY & INCLUSION
Riverside Insights strives for excellence. We recognize that we must have the best people, and the best people are drawn from the broadest pool of applicants. The people we need can be found only by looking across the full spectrum of race, color, religion, creed, sex, age, national origin, citizenship status, disability, qualified veteran status, genetic information, marital status, sexual orientation and gender identity. For our firm to excel, all team members must feel that they are operating in an inclusive environment that welcomes and supports differences, and that encourages input from all perspectives. Every Riverside Insights employee has the right to expect a workplace in which the richness of their lives and experience is welcomed and valued by their team and by the company. Our employees always come first. To continue providing our customers with the best service and solutions, our people must be diverse. We must be fully capable of dealing with different cultures in an informed and nuanced manner. Experience has shown us that we can best serve our customers interests by tapping the insights, talents, and judgments of a diverse workforce. Riverside Insights knows and understands that our diversity is critical to our competitive advantage. Go to www.riversideinsights.com to learn more about our organization. Come join our growing team and be a part of our mission to help elevate potential globally!