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Added 12 hours ago
Executive Casino Host
Rivers Casino
Des Plaines, IL
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
Added 1 day ago
RC
Bartender - Casino Floor (Full-Time)
Rivers Casino
Des Plaines, IL
- Full-time
Must have money-handling experience and basic math skills · Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
Added 1 day ago
RC
Bartender - Casino Floor (Part-Time)
Rivers Casino
Des Plaines, IL
- Part-time
Must have money-handling experience and basic math skills · Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
Added 1 day ago
RC
Security Officer (Full Time)
Rivers Casino
Pittsburgh, PA
- Full-time
Added 1 day ago
System Engineer IT
Rivers Casino
Schenectady, NY
Added 1 day ago
Specialist AV
Rivers Casino
Schenectady, NY
Added 1 day ago
Accountant
Rivers Casino
Pittsburgh, PA
Added 1 day ago
Cook (Flipt)
Rivers Casino
Schenectady, NY
Added 1 day ago
Mian Specialty Cook
Rivers Casino
Schenectady, NY
Must have successfully completed or have the ability to complete and maintain certification in “ServSafe” (Food Sanitation Management)
Added 1 day ago
Banquet Bartender
Rivers Casino
Schenectady, NY
Must have at least six months related experience
Added 1 day ago
Supervisor Housekeeping
Rivers Casino
Schenectady, NY
Must have good time management skills
Added 1 day ago
Steward
Rivers Casino
Schenectady, NY
Added 4 days ago
Count Room Attendant
Rivers Casino
Des Plaines, IL
Day Shift starting time between 4:30 AM - 5:00 AM
Added 4 days ago
Engineer III - Day Shift (7 am to 3 pm)
Rivers Casino
Pittsburgh, PA
Must have a current valid driver’s license
Added 4 days ago
Facilities Shift Supervisor (2:00 PM to 10:00 PM Shift)
Rivers Casino
Pittsburgh, PA
Added 4 days ago
Player Services Representative
Rivers Casino
Portsmouth, VA
Day Shift: 2:30 PM - 11:30 PM
Added 4 days ago
Warehouse Receiver
Rivers Casino
Portsmouth, VA
Day Shift: 6:00 AM - 2:30 PM
Added 4 days ago
Beverage Server Unrefined
Rivers Casino
Philadelphia, PA
Added 5 days ago
Prep Cook TDR
Rivers Casino
Des Plaines, IL
Must possess basic knife skills · Illinois Food Handler Certification required
Added 5 days ago
RC
Poker Chip Runner (FULL-TIME)
Rivers Casino
Des Plaines, IL
- Full-time
Must possess excellent customer relations and communication skills
Added 5 days ago
Experienced Table Games Dealer
Rivers Casino
Portsmouth, VA
Must have prior table games knowledge and dealing experience
Added 5 days ago
Starbucks Barista
Rivers Casino
Portsmouth, VA
Candidates must have flexible availability to work assigned shifts between the hours of 6:00 AM and 2:00 AM
Added 5 days ago
Beverage Server
Rivers Casino
Portsmouth, VA
Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues · Must have money-handling experience and basic math skills
Added 5 days ago
Slot Technician I
Rivers Casino
Portsmouth, VA
Day Shift: 6:00 AM to 2:30 PM
Added 5 days ago
Slot System Administrator
Rivers Casino
Portsmouth, VA
Day Shift- 8:00AM-4:00PM · Must have 2-3 years of previous casino related experience

Rivers Casino

International Executive Host

Philadelphia, PA, United States

Apply on rushst.rec.pro.ukg.net About employer

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Job details

Experience: 2+ years related casino marketing host experience required.
Posting language: English
Posted: Dec 9, 2024

Original job description

Summary: Establishes and maintains relationships with casino players, providing personal services in regards to promotions, reservations, special events and other customer care needs. Develops and maintains relationships with new and existing VIP players. Builds relationships with international and international customers to instill loyalty to the property.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

Smile, display energy and open body language
Proactively greet team members and guests, initiating interaction to provide service
Always use a positive parting remark to end the conversation

Essential Job Functions:

Provides elevated service experience to VIP customers.
Ability to extend complimentary services in accordance with the approved comp matrix.
Enrolls players in club program.
Establishes personal relationships with new and existing players providing assistance as needed.
Achieves established revenue and reinvestment goals.
Builds and maintains database of international customers.
Develops and coordinates marketing programs and events to attract desired market.
In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation.
Demonstrates professional, engaging, and effective telesales skills and production.
Works with all departments to ensure that gaming service expectations are met.
Communication liaison between Chinese, and/or other languages, and English speaking guests and employees. Advises of cultural requirements to executive staff.
Handles difficult situations in a calm, timely and professional manner.
Performs all other duties as assigned.

Qualifications:

Must be 18 years or older.
High school diploma or general education degree (GED).
2+ years related casino marketing host experience required.
Knowledge of Casino Management Systems and customer database platforms.
Excellent communication skills, both written and oral.
Available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
Frequently required to stoop, and kneel.
Able to interact with others while maintaining a positive and courteous demeanor.
Ability to work in a noisy and smoky environment.
Must occasionally lift and/or move up to 25 pounds.