Description At Canton Car Wash (CCW), we understand that consumers have many options when it comes to washing and caring for their vehicles. We strive to always provide a superior customer experience with our products and services. At CCW, we recognize that our employees are what set us apart and deliver that superior experience only found at our facilities. As a result, we put a large emphasis on finding hard working employees with exceptional customer service skills. If you’re looking to join a fun, energetic team in an up-beat environment, we are hiring Sales Team Members in our Glen Burnie location. This position is an important part of our customer experience. You will assist customers in choosing the service that’s right for them, informing them of our membership program, and inviting them to relax in our upscale café lobby. This is a role with high customer interaction that adds that bubbly feeling we want our customers to experience. We’re seeking only qualified individuals that are honest, hard-working and like to have fun at work! Responsibilities and Duties Provide the highest level of customer service by interacting with customers and boosting membership enrollments and upselling services: Explaining how the monthly membership program works and the value to the customer Describe and offer other service offerings such as details, express services and gift cards Answering customer account questions while attending to all customer needs Operate the cash register, process payments and maintain an accurate cash drawer. This involves the use of electronic scanners and related equipment. Serve as a point of contact for customer complaints and facilitate a resolution when possible in a professional manner that is fair to the customer and consistent with company policy and guidelines. Continuously update knowledge on CCW’s products and service menu and associated pricing
Additional responsibilities include:
- Crafting espresso and coffee orders to the standards set forth by CCW
- Keeping the coffee area and lobby clean and always organized
- Answering phones, scheduling appointments and handling customer account questions
- Develop customer relationships
- Maintain a safe and healthy work environment by following company standards and regulations
Requirements
- Must be comfortable working out doors
- Great smile!
- Professional appearance
- Sales experience preferred
- Exceptional communication skills
- Action oriented with a sense of urgency
- Willingness to assist in other departments
- Ability to work long hours on your feet in a fast-paced environment
- Possess reliable transportation