Creative Operations Manager
Phoenix, AZ | Full-Time
Everyone creative
The people we are looking for are curious and ambitious, and they hold high standards for everything they make. They’re comfortable being uncomfortable. They love being part of the entire process and understand that the value we bring to our clients is in our creativity.
About Riester
Riester is an independent, award-winning advertising agency with more than 35 years of storytelling experience and offices in Phoenix, Park City, Los Angeles, and Washington, DC. Our team of creative thinkers, strategists, and analysts helps brands connect with audiences in meaningful ways. From promoting sustainability and public awareness to driving lead generation and business growth, we create marketing that delivers measurable impact.
Our Mission
For more than 35 years, Riester has inspired people to take action on issues that matter. We believe that purpose and performance belong together, and we are looking for people who share that commitment to create marketing that makes an impact.
About the Role
You’ll be the operational center of Riester’s creative department. Every request, estimate, and deadline runs through you, and you turn them into plans the team can execute and clients can trust. The work spans traditional and digital, from print, broadcast, and OOH to web, email, and social, across teams in multiple offices and time zones.
You’ll work alongside creative directors, art directors, copywriters, producers, account teams, and technical PMs, keeping every project moving from kickoff through delivery. You see the whole project and break it into pieces people can act on, and you measure your success by the team’s.
What You’ll Do
Planning & Scoping
- Turn creative requests and cost estimates into actionable project plans, timelines, and budgets
- Identify the details, assumptions, and risks of a project to build detailed Scopes of Work and estimates
- Manage weekly project planning and resource scheduling across the creative team
- Provide weekly utilization reports and process recommendations based on what you observe
Production & Delivery
- Coordinate multiple teams across locations and time zones to keep milestones on track and deadlines met
- Guide timelines, teams, and production coordination for print, broadcast, OOH, web, email, and social
- Work with video and print producers to facilitate production timelines
- Work with technical PMs to coordinate client delivery of digital assets
- Facilitate integration between creative, digital, and social
- Manage the scheduling of new business proposals and presentations
- QA every deliverable before it goes out the door
Client & Team Collaboration
- Serve as the liaison between clients and internal teams, explaining project complexities in plain terms
- Balance client expectations and project deadlines with agency resources
- Capture every goal, action item, and assignment that comes out of every meeting
- Give and take direction with a collaborative team, and keep the quality high when it’s crunch time
Qualifications
What You Bring
- 4+ years in project management, including 2+ years at an advertising agency
- Experience managing both traditional (print, broadcast, OOH) and digital (web, email, social, display) projects
- Working knowledge of modern web conventions and practices; comfortable talking tech with developers and user flow with UX architects
- Proficiency with project management tools (Basecamp, Teamwork, AdVantage, Trello, or similar)
- Experience with email marketing software and content management systems (WordPress a plus)
- Familiarity with Google Analytics; GA certification a plus
- Skilled at managing multiple projects at once and sharing resources across a larger team
- Experience working directly with clients
- Excellent interpersonal and communication skills
- A trained eye for quality assurance and a strong desire to learn
- Bachelor’s degree in Marketing, Management, Information Systems, or a related field, or equivalent experience
Why You’ll Love Working Here
- Competitive salary and benefits package (medical, dental, vision, 401(k), FSA, HSA, PTO)
- Hybrid flexibility and a collaborative, fast-paced environment
- Dog-friendly offices
- A supportive culture that values curiosity, teamwork, and growth
- Opportunities to work on meaningful campaigns that make a difference
- Exposure to a diverse mix of clients, industries, and media channels
Please email your cover letter and resume to HR@riester.com.
Riester is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.