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Position Overview Rider University invites applications for a Housing Coordinator. The Housing Coordinator is responsible for supporting the day-to-day operational, logistical, and customer service functions of the housing program. This position serves as a primary point of contact for students, families, faculty, staff, and campus partners regarding housing-related processes and concerns.
Key Responsibilities:
- Assist students in navigating housing-related concerns while applying sound judgment and policy interpretation.
- Contribute to a student-centered approach that promotes inclusion, belonging, and student success.
- Serve as a liaison between the Department of Residential Education and University Housing and Facilities Management regarding residence hall maintenance and operational concerns.
- Assist with key management, access control processes, and inventory tracking. Conduct key audits.
- Serve as a primary point of contact for students and families by assessing concerns, evaluating complex situations, and providing timely, student-centered resolutions and referrals as appropriate.
- Maintain accurate housing records and student information within the university housing management system (StarRez).
- Create and schedule content that promotes housing deadlines, application windows, and residence hall features.
- Assist with the oversight and development of the front line office assistant staff.
- Support the Assistant Director of Housing Assignments & Marketing in the development of marketing materials.
- Develop and maintain effective working relationships with campus partners to support residential operations.
This is a live-on position, which requires the successful candidate to live in an assigned university apartment. The Housing Coordinator is required to participate in a 24/7 on-call rotation with other professional staff, remaining within a limited geographic range of the campus, and serving as a support for in-hall staff to respond to emergencies and facilities concerns that occur after normal business hours. This is a full time, 12-month position. Rider provides a generous tuition remission benefit to its employees to further their own education and, in many cases, their dependents’ as well. For additional information regarding our Benefits visit Benefits | Rider University Required Knowledge, Skills and Experience
- Bachelor's degree in Higher Education, Student Affairs, Business Administration, Public Administration, Communications, or a related field.
- One to three years of professional experience in housing, residence life, student affairs, customer service, operations, facilities coordination, or related areas.
- Strong organizational, communication, and problem-solving skills.
- Demonstrated ability to manage multiple priorities and maintain attention to detail.
- Proficiency with Microsoft Office Suite and database management systems.
- Strong commitment to customer service and student success.
- Ability to interpret and apply policies, procedures, and regulations.
- Excellent interpersonal and relationship-building skills.
- Ability to analyze information and make sound decisions in complex situations.
- Strong project management and organizational abilities.
- Ability to work collaboratively with diverse populations and campus partners.
- Capacity to maintain confidentiality and handle sensitive information appropriately.
- This is a live-on position and the individual in this position will serve on the duty rotation.
- Availability to work varied and flexible hours.
- Satisfactory background and/or DMV checks required.
Preferred Knowledge, Skills and Experience
- Experience with StarRez or other housing management software.
- Knowledge of occupancy management, housing assignments, and residential operations.
- Experience coordinating facilities-related processes or customer service operations.
Benefits
For additional information regarding our Benefits visit https://www.rider.edu/about/offices-services/human-resources/benefits/overview-employee-benefits/full-time-administrative-employees
Rider University is committed to fostering an inclusive, vibrant living and learning community that embraces students, faculty, and staff of all backgrounds and enables them to achieve success.
Rider University is an Equal Opportunity Employer.