About Retention Express
AI Voice + Live Support. Designed to Work Together. Automate the Easy. Escalate the Hard.
- Industry
- Outsourcing/Offshoring
- Company size
- 11-50 employees
- Headquarters
- Atlanta, Georgia
- Founded
- 2021
- Company type
- Privately Held
- Company profile name
- Retention Express LLC
Retention Express is an AI-powered contact support BPO built for growth-focused brands.
We integrate advanced Voice and Chat AI with highly trained live retention specialists - delivering a 100% answer rate while protecting memberships, recovering revenue, and elevating the customer experience.
We specialize in membership-based industries, particularly multi-location car wash operators, while supporting SMBs, family-owned businesses, and private equity-backed brands across the U.S. and internationally.
Our hybrid AI + Live model reduces churn, resolves up to 95% of cases without site involvement, automates billing and membership workflows, and provides real-time performance insights that drive operational efficiency.
Retention Express helps operators scale support without increasing headcount - improving retention, reducing revenue leakage, and increasing enterprise value.
Specialties
- Call Center
- Customer Success
- Retention
- Membership Businesses
- SMB
- Startups
- Omni Channel
- Customer Experience
- Revenue Loyalty
- Failed Credit Card Payments
- B2C
- Technology Solutions Partner
- Cloud Communications
- UCaaS
- CCaaS
- Technology
- Connectivity
- AI Voice Agents
- AI Chat Agents
- and AI Support
Company locations
Atlanta, Georgia, US
Locations listed on the company profile. These may include offices outside the United States, and not every location is hiring.
Business areas
- CRM
- Service Industry
- Customer Service
On LinkedIn
- Followers
- 2,549
- People linked to this company
- 12
People who list this company on LinkedIn, not a verified employee count. Figures reflect the saved company profile.
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Employer category
Other employer
Estimated from the company profile. This category has not been confirmed by the employer.