Summary: The Resource Coordinator communicates with and schedules qualified internal customers for onsite events based on event-specific criteria. He/she is responsible for confirming event details with field technician 24 hours prior to event.
Salary: $45,000 - $50,000
Essential Job Duties
- Contact and schedule field technicians for onsite events
- Manage and negotiate labor rate per event per established budget
- Negotiate additional costs including miscellaneous materials acquired by field technicians, travel and lodging fees
- Provide escalations regarding scheduling conflicts including cancellations, reschedules and budget issues
- Recruit, develop and train new and existing field technicians
- Participate in Technician (Roster) Review Meetings
- Other duties as assigned.
Competencies
- Proven success supporting internal and external customers
- Strong attention to detail
- Ability to multi-task in a fast-pace environment
- Strong communication skills
- Excellent organization and time management skills
- Professional, high-integrity, reliable, organized, driven and results-oriented
- Proficient MS Office skills (Word, Excel, and Outlook)
- Adaptability
- Can Do positive attitude
Qualifications
Required Education and Experience
- Bachelor’s degree or equivalent combination of education and experience preferred
- 2-3 years of technical customer support
High school diploma or equivalent required
Supervisory Accountability: This position has no supervisory responsibilities.
Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job). This position requires extended time sitting and working on a computer with repetitive motion. Must be able to lift up to 10 lbs.
Work Environment: This job operates in an office or home setting.
Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are Monday through Friday from 8 am – 5 pm. As an exempt position, additional time may be required to complete job duties.
Travel: No travel is expected for this position.
Benefits: Eligible employees can elect a full line of benefits including Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company), company paid Long Term Disability and Life Insurance, Voluntary Vision and Short Term Disability Insurance, PTO, Holiday Pay, and a generous 401K plan.
Retail Tech INC. IS AN EQUAL OPPORTUNITY EMPLOYER
and participates in E-Verify upon employment