Family Experience Coordinator & Administrative Assistant POSITION PURPOSE The Family Experience Coordinator & Administrative Assistant will serve as the first point of contact for families engaging with Respiro Azul. This role will guide each family from the initial phone call, email, message, or visit through intake, admission, service enrollment, and ongoing follow-up. The position combines family support, administrative coordination, operational assistance, and referral follow-up to ensure a warm, organized, respectful, and professional experience consistent with Respiro Azul\'s mission. FAMILY SUPPORT AND EXPERIENCE - Receive and respond to phone calls, emails, messages, virtual inquiries, and in-person visits. - Clearly explain Respiro Azul\'s services, processes, and participation requirements. - Schedule tours, meetings, interviews, and appointments. - Follow up with interested families, enrolled participants, and caregivers. - Maintain empathetic, ongoing communication and identify matters requiring the Executive Director\'s attention. INTAKE AND ADMISSIONS - Coordinate the complete administrative intake and admission process. - Receive, review, organize, and file forms and supporting documentation. - Verify consent forms, emergency contacts, and outstanding requirements. - Schedule initial assessments and orientation meetings. - Prepare welcome packets and maintain accurate, confidential physical and electronic records. ADMINISTRATIVE COORDINATION AND SUPPORT - Manage calendars, appointments, reminders, and confirmations. - Update databases, contact lists, family records, and administrative systems. - Prepare correspondence, forms, lists, basic reports, and internal documents. - Provide administrative support to the Executive Director and program team. - Support contacts through phone, email, text, web forms, and other communication platforms. OPERATIONAL AND COMMUNITY SUPPORT - Assist with staff schedules and program activity coordination. - Prepare materials and spaces; maintain basic inventory and supply records. - Track pending consents, authorizations, and operational documents. - Receive, document, and follow up on referrals. - Maintain administrative communication with schools, DDS, clinics, providers, and partners; support visits and events. QUALIFICATIONS AND CORE COMPETENCIES - Bilingual proficiency in English and Spanish, both written and spoken. - Strong communication, organization, follow-through, and customer service skills. - Proficiency with Microsoft Office, Google Workspace, and basic database systems. - Ability to handle confidential information and maintain professional boundaries. - Previous experience in administration, reception, family services, health, education, human services, or nonprofit settings is preferred. - High school diploma required; related coursework or degree preferred. - Ability to work on-site in Indian Orchard. - Competencies: empathy, professionalism, initiative, problem-solving, reliability, teamwork, and attention to detail.