Company Overview French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate - they elevate and transform moments.
With thriving corporate boutiques in Los Angeles and a rapidly expanding franchise network nationwide, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements - we deliver emotion, meaning, and magic.
Role Summary The Shop Assistant Lead is responsible for overseeing the Shop Assistant team and ensuring the smooth day-to-day operations of the shop environment. This leadership role includes managing schedules, time-off requests, overtime, team meal breaks, cleanliness standards, ordering boutique inventory, and overall team accountability. The Shop Assistant Lead plays a critical role in maintaining operational excellence by supporting floral intake, inventory accuracy, cooler organization, supply management, and overall shop readiness.
This is a hands-on role in a fast-paced floral production environment requiring strong organization, leadership, and communication skills, along with the ability to perform physically demanding tasks throughout the day.
Key Responsibilities
Team Leadership & Management
- Lead, coach, and develop the Shop Assistant team including scheduling, time-off requests, overtime, meal penalties, and break compliance.
- Delegate daily tasks and ensure responsibilities are completed efficiently and to company standards.
- Establish clear expectations, accountability standards, and performance management practices across the department by holding team members accountable while supporting professional development aligned with company core values and employee handbook guidelines.
- Conduct regular one on ones, performance conversations, quarterly conversations, coaching sessions, and development with the shop assistant team.
- Lead by example with a hands-on approach during high-volume periods and daily operations.
- Collaborate and partner closely with the Client Service Lead, Dispatch Lead, Design Leads and Regional Operations Manager.
Operational Performance & Accountability
- Own weekly departmental scorecard metrics and reporting, monitoring performance indicators and driving corrective action as needed.
- Execute and deliver quarterly Rocks and departmental priorities in alignment with company EOS goals and L10 meetings.
- Develop, refine, and uphold SOPs, SLAs, LMS updates, service workflows and processes that improve department efficiency and consistency.
- Analyze departmental performance trends and recommend operational improvements to leadership, as needed.
- Ensure quality standards, documentation practices, and system usage remain accurate and consistent across the team.
Staffing & Training
- Lead interviews, onboarding, and training of all new Shop Assistants across all aspects of the role according to 30/60/90 training schedule.
- Provide ongoing coaching and support to ensure consistency and operational excellence.
Shop Operations & Inventory
- Perform physically demanding tasks including lifting and moving flowers, arrangements, buckets, glassware, and supplies.
- Manage and own the inventory process within the Pico boutique. Accurate floral inventory counts and inventory management through our Admin system.
- Submit damaged flower claims via email for credit processing.
- Manage supply inventory, including glass ordering, add on ordering and ensuring adequate stock levels.
- Facilitate Shop Assistant deliveries and pickups as needed.
- Collaborate closely with the design team and design lead to ensure all preparations and operational tasks are completed efficiently.
- Manage floral transfers and team member responsibilities between all three corporate French Florist locations.
- Coordinate with internal teams through Slack to support seamless daily operations.
Store Maintenance & Cleanliness
- Maintain cleanliness and organization of the shop, storefront, cooler, breakroom, bathrooms, and parking lot while utilizing the cleanliness audit form.
- Ensure cooler maintenance and cleaning tasks are completed consistently.
- Vase backstock organization.
- Fix all damaged or broken fixtures within the boutique.
- Uphold company cleanliness standards across all operational areas.
Qualifications
- Prior experience in floral, retail, warehouse, or similarly physically active environments
- Previous leadership or team management experience
- Valid driver’s license with a clean driving record
- Strong organizational and time-management skills
- Ability to thrive in a fast-paced, physically demanding environment
- Friendly, professional, and team-oriented demeanor
- Willingness to work weekends and holidays as needed
Physical Requirements
- Ability to stand, walk, bend, and move for extended periods throughout the shift
- Ability to repeatedly lift, carry, and move up to 50 pounds
- Comfortable working in cooler environments and with water-based materials
- Frequent use of hands and arms for lifting, organizing, cleaning, and handling floral products and supplies
- Ability to maintain focus and productivity in a moderate-noise, fast-paced work environment
Schedule & Compensation
- Hourly Rate: $24 - $25.00/hour
- 8-hour shifts, weekends availability is a requirement for this position