Temporary Opportunity | Multiple Openings Available (2 Positions)
If you love solving problems, helping people, and creating great experiences, this role puts you at the center of Regal's relationship with its guests. As a Customer Relations Specialist, you'll serve as a trusted point of contact for moviegoers, helping resolve concerns, answer questions, and ensure every interaction reflects Regal's commitment to exceptional guest service.
Your work will directly impact guest satisfaction, brand reputation, and customer loyalty. You'll partner with teams across the business to resolve issues, identify trends, and help create better experiences for movie fans everywhere.
What You’ll Do
- Respond to guest questions, concerns, and feedback through email, phone, and social media channels, providing prompt, professional, and empathetic support.
- Investigate and resolve customer issues by working across departments and collaborating with theatre leadership to gather information and determine appropriate solutions.
- Escalate legal, public relations, fraud, or other sensitive concerns to management and the appropriate internal teams when necessary.
- Support guests with subscription, loyalty program, website, mobile app, and promotion-related inquiries while ensuring accurate and timely resolution.
- Utilize internal tools and systems, including CRM platforms, social media management tools, and Microsoft applications, to document interactions and manage cases effectively.
- Analyze customer feedback and recurring concerns, helping identify trends and communicating opportunities for improvement to theatre and corporate leadership.
- Provide Level I technical support to guests and theatre teams while maintaining confidentiality and professionalism in all interactions.
Rewards You’ll Love
- Hybrid schedule (4 days in-office and 1 day from home each week)
- 401(k) program with a company match
- 9 free movie tickets monthly and 50% off most concessions at Regal theatres
- Free breakfast and lunch every Monday (paid on Tues-Thurs)
- Thursday Happy Hours with movie-inspired beverages and cocktails
You Should Apply If
- You have experience providing exceptional customer service and enjoy helping people solve problems.
- You can remain calm, professional, and solutions-focused when handling challenging or escalated customer situations.
- You are an effective communicator with strong writing, grammar, phone, and interpersonal skills.
- You are comfortable learning and using multiple technology platforms and can quickly adapt to new systems and processes.
- You can investigate issues, gather facts from multiple sources, and exercise sound judgment when determining next steps or escalation needs.
- You work well with cross-functional teams and build positive relationships while holding a high standard for service and professionalism.
- You are highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- You genuinely enjoy creating outstanding guest experiences and have a passion for movies and entertainment.
About Regal
At Regal, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic. With over 7,600 screens across 600+ locations in 9 countries, we bring movies to millions of people every year through our brands: Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal. Read more about our culture here: Regal Careers.
Our Culture
At Regal, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.
We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact our Talent Acquisition team.
Ready to join something special? Apply Now!
Our recruiters will review all applications to this role personally, so we may pause this listing if we see a lot of interest.