Position Summary
The Account Executive Assistant is responsible for coordinating, tracking, and managing daily shipment activities to ensure accurate, on-time, and cost-effective transportation services. This role supports communication between customers, carriers, warehouse teams, and internal departments to maintain clear expectations, resolve issues, and keep freight moving smoothly.
Key Responsibilities
- Coordinate pickup and delivery scheduling with carriers, customers, and warehouse teams.
- Negotiate transportation rates with carriers to secure cost-effective and reliable service.
- Create and manage load dispatches, BOLs, rate confirmations, and shipment documentation.
- Track freight in-transit and proactively communicate status updates and exceptions.
- Identify delays, accessorials, service failures, or quality issues and work quickly to resolve them.
- Maintain accurate data in TMS platform: notes, carrier assignment, location tracking, and delivery confirmations.
- Monitor carrier performance and escalate recurring issues.
- Communicate clearly and professionally with all parties involved in each shipment.
- Support claims documentation when damaged or lost freight occurs (PODs, photos, statements, timelines).
- Ensure compliance with safety, regulatory, and carrier requirements.
- Support end-of-day reporting, KPI updates, and process improvement initiatives.
Required Qualifications
- High School Diploma or GED required.
- Strong communication and negotiation skills.
- Proficiency with Microsoft Office applications.
- Ability to multitask, prioritize, and manage time in a fast-paced environment.
- High attention to detail and accuracy in documentation.
- Calm, proactive problem-solver who can handle time-sensitive issues.
Preferred Qualifications
- 1–3 years of experience in logistics, freight brokerage, trucking, warehousing, distribution, or related field.
- Experience with LTL, FTL, drayage, intermodal, or cross-dock operations.
- Knowledge of freight classifications, accessorials, and transportation regulations.
- Experience working in a 3PL or freight brokerage environment