Customer service supervisor jobs in the United States

Find customer service supervisor jobs across the United States. Choose a place, compare current openings and read the employer’s requirements.

Counted Oct 27, 2026

Hiring at a glance

View jobs

Open jobs: 433
Employers: 143

Advertised starting pay

Average starting payUSD / hour: $18.68Across 158 listings
Average starting payUSD / year: $68,367Across 16 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: <1%1 listing
Hybrid: 1%3 listings
On-site: 11%49 listings

Not specified: 88% (380 listings)

Employers hiring include Kohl's (46), Whole Foods Market (40), Wawa Inc. (210515330) (39).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service supervisor jobs in the United States

Save this search

Added 54 mins ago
Customer Service Supervisor Express Script - Remote
The Cigna Group
United States
The Commercial Supervisor plays a pivotal role in the success of our Patient Care Advocates (PCAs) who support our Commercial Market members and clients. Our leaders are people-focused,…
Added 3 hours ago
CUSTOMER SERVICE SUPERVISOR
Stockman Bank of Montana
Manhattan, MT
This position is the Office’s front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of…
Added 3 hours ago
SN
Customer Service Supervisor (Teller)
Summit National Bank
Ekalaka, MT
- $17 USD / hour
Cash handling and customer service preferred, training provided.
Added 3 hours ago
Customer Service Supervisor
Waste Pro
Concord, NC
The Customer Service Supervisor will oversee the daily operations of the customer service department, ensuring high levels of customer satisfaction, efficient service delivery, and the…
Added 4 hours ago
RH
Customer Service Supervisor
Robert Half
Lancaster, SC
- $20.59 to $23.84 USD / hour
We are looking for a Customer Service Supervisor to guide daily operations in a busy healthcare setting in South Carolina. This contract-to-permanent position is ideal for a hands-on leader…
Added 4 hours ago
WI
Customer Service Supervisor
Wawa Inc. (210515330)
St. Johns, FL
- $21.25 to $28.7 USD / hour
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to…
Added 5 hours ago
Customer Service Supervisor
Sentry Insurance Company
El Paso, TX
The ideal Customer Service Supervisor have effect leadership skills and is able to provide direction and motivation to their staff to ensure Sentry continues to provide exceptional customer…
Added 6 hours ago
TT
Customer Service Supervisor
The TJX Companies Inc
Duluth, MN
- $16 to $16.5 USD / hour
Added 10 hours ago
OB
CUSTOMER SERVICE SUPERVISOR (OKLAHOMA CITY, OK)
Oklahoma Blood Institute
Oklahoma City, OK
- $50,000 to $65,000 USD / year
The Customer Service Supervisor leads daily inbound and out
Added 11 hours ago
Customer Service Supervisor
IMC Companies LLC
Collierville, TN
Position Overview: The Customer Service Supervisor focusing on the transload functions guides a team in entering all customer orders and directs employees to accomplish established goals…
Added 11 hours ago
Customer Support Supervisor
Cintas
Morrisville, NC
The Customer Support Supervisor is responsible for leading a team of partners with a more singular focus and strategy that provide account support for Cintas’ largest customers / most…
Added 12 hours ago
WI
Customer Service Supervisor
Wawa Inc. (210515330)
Anderson, IN
- $21 to $28.3 USD / hour
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to…
Added 12 hours ago
RR
Customer Service Supervisor
Rapid Response Monitoring
Syracuse, NY
- $28 to $32 USD / hour
The Contact Center Supervisor is responsible for supporting and leading our Specialists while they are focused on saving lives and protecting property. The Contact Center Supervisor will be…
Added 14 hours ago
K
Full-Time Customer Service Supervisor
Kohl's
Berlin, CT
- Full-time
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach,…
Added 1 day ago
Customer Service Supervisor
Goodwill of Southern Nevada
North Las Vegas, NV
Added 1 day ago
K
Full-Time Customer Service Supervisor
Kohl's
Columbia, SC
- Full-time
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach,…
Added 1 day ago
KK
Full-Time Customer Service Supervisor
KDS Kohl's, Inc.
United States
- Full-time
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach,…
Added 1 day ago
WI
Customer Service Supervisor
Wawa Inc. (210515330)
Tannersville, PA
- $21 to $28.3 USD / hour
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to…
Added 1 day ago
PA
Customer Service Supervisor
Piedmont Airlines, Inc.
Phoenix, AZ
- $18.75 USD / hour
At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a…
Added 1 day ago
KK
Full-Time Customer Service Supervisor
KDS Kohl's, Inc.
United States
- Full-time
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach,…
Added 1 day ago
SI
Customer Service Supervisor
SPIROL International Corporation
Danielson, CT
- $65,000 to $85,000 USD / year
We are looking for an experienced Customer Service Supervisor to join our team in Danielson,
Added 1 day ago
WI
Customer Service Supervisor
Wawa Inc. (210515330)
Alexandria, KY
- $21 to $28.3 USD / hour
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to…
Added 1 day ago
SC
Customer Service Supervisor
Shamrock Cleaners
Tallahassee, FL
- $16 to $18 USD / hour
…operation in Tallahassee are growing and are seeking a strong customer focused detailed oriented individual to help lead a dynamic team. We are the Winner of Best Dry Cleaner for 5 years in…
Added 1 day ago
CA
1306-Customer Service Representative Supervisor
City and County of San Francisco
San Francisco, CA
- $103,376 to $125,606 USD / year
The San Francisco Planning Department is recruiting for one (1) Permanent Exempt (PEX) Customer Service Representative Supervisor for Permit Center.
Added 1 day ago
D
Customer Service Supervisor
Dealmed
Brooklyn, NY
- $24.04 to $28.85 USD / hour
Dealmed Medical Supplies is seeking an experienced, results-driven Customer Service Supervisor to lead, develop, and continuously improve our customer support operations. This critical…

Rapid Response Monitoring

Customer Service Supervisor

Syracuse, NY, United States

$28 to $32 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $28 to $32 USD / hour
Experience: Associate degree, equivalent Military or 2+ years of relevant work experience in customer service
Posting language: English
Posted: Oct 27, 2026

Original job description

Location

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Job Summary

The Contact Center Supervisor is responsible for supporting and leading our Specialists while they are focused on saving lives and protecting property. The Contact Center Supervisor will be prepared to aid in all emergency dispatches and circumstances that require an escalated response. The Supervisors will focus on real-time data metrics to ensure the department is properly aligned and meeting customer service and service level expectations. Our supervisors lead by example and are consistently dedicated to the company mission of protecting life and property.

Hours

2nd Shift (1500 - 2330)
3rd Shift (2300 - 0730)

Salary Range

$28.00 per hour - $32.00 per hour
Second Shift, Third Shift, & Weekend Shift Differentials

Responsibilities

Directly supervises, supports, and guides the day-to-day activities of the Specialists that are handling emergency alarms and calls
Responsible for supporting the Specialists by providing appropriate resolution technique in real-time

emergencies and potentially sensitive situations

Identify deficiencies or areas of opportunity and coordinate appropriate training needs for the Specialists
Develop and implement tracking mechanisms and workflows that provide clear insight into staff performance and supports ongoing development
Monitor and evaluate inbound and outbound alarm and call traffic through multiple automation platforms.
Engage with customer and service providers to serve as point person for escalated situations that may require the assistance of other departments or on-call personnel
Accountable for overseeing staffing levels, attendance, and allocation of resources to ensure adherence to service level goals and organizational objectives
Prepared to handle in-bound and out-bound call traffic as needed
Promote a positive and supportive working environment that motivates high performance and recognizes staff performance and contributions
Protect employee and company privacy with the utmost confidentiality and organizational integrity

Qualifications

Associate degree, equivalent Military or 2+ years of relevant work experience in customer service
3-year management, supervisory or leadership experience preferred
Must successfully complete and pass the RRMS New Hire Operations Training Course
Proficient and above average computer knowledge and skills
Excellent written and verbal communication skills
Successfully clear drug screen and background check to meet industry and security licensing requirements
Ability to be licensed in all required areas as defined by RRMS
Required to complete the steps necessary to achieve a Department of Defense Secret Clearance
Required, weekend availability

Working Conditions

Work is performed in an office environment. Employee may be subject to some lifting up to 10lbs

Equipment Used

Ability to use general office equipment

What awaits you at Rapid Response

Paid new hire training
Shift flexibility (night owls and weekend warriors welcome)
Annual salary increases
Medical, Dental, Vision, and 401k
Additional compensation for special skills, particularly: bilingual in Spanish
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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