Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.
Responsibilities
· Maintain accurate front desk cash drawers, room sales, and accurate folio transactions · Greet, register, and assign rooms to guests · Issue room key and escort instructions · Transmit telephone messages · Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment · Keep records of room availability and guests' accounts · Compute bills, collect payments, and make change for guests · Make and confirm reservations · Post charges such as room, sundry items, fax, copy or telephone · Make restaurant, transportation, or entertainment reservations, and arrange for tours · Deposit guests' valuables in safe deposit box · Answer telephone calls promptly and politely in accordance with hotel policies · Restock coffee station as needed · Restock work area - maintain neat and organized work area · Deliver supplies to guests as needed